Sr. Product Manager - Tech AI, Amazon Robotics - S&O - PACE

We are seeking a Senior Product Manager – Technical (PM-T) to drive customer relationship and product strategy for AI Tools and Insights within the Amazon Tech Deployment (TD) PACE team. This role focuses on enabling data-driven, bar-raising decisions across one of the world’s largest robotics-driven fulfillment networks. You will shape software products, systems, tools, and AI agents used globally to manage the deployment of Amazon fulfillment center technology, impacting internal project managers, program managers, and installers.

About the role

The TD organization invents scalable technical solutions, develops automation products for industrial equipment, and provides business intelligence analytics and tooling. This role centers on software products that standardize, track, and automate deployment execution, improving reliability and repeatability in Amazon’s deployment and testing processes. Key functionalities include project initiation, planning, execution, monitoring, budgeting, mobile access, task automation, and accessibility.

As a TD Sr. PM-T, you will work backward from customer needs, collaborate with development teams, and use data to challenge decisions. Success is measured by ROI (entitlement), customer satisfaction, and attainment of committed product benefits.

Responsibilities

• Define and drive AI product strategy across the Tech Deployment lifecycle, leveraging GenAI and machine learning to build innovative products that optimize workflows and support growth.
• Translate complex AI/ML capabilities into intuitive product experiences, balancing technical feasibility with user needs and business impact.
• Drive responsible AI practices, ensuring products meet quality, fairness, and safety standards while delivering business value.
• Collaborate with technology teams to develop AI products, evaluate model performance, resolve issues, and manage development cycles.
• Translate emerging model and platform capabilities into shippable features that meet technical, scientific, and quality standards.
• Partner daily with engineering, applied science, and design teams to sequence and ship a roadmap tied to measurable outcomes.
• Define success metrics and KPIs for AI products, establishing frameworks to measure performance, user adoption, and business impact post-launch.
• Make build-versus-integrate and prioritization decisions under constraints, balancing near-term delivery with long-term scalability.
• Communicate at all levels, from detailed product reviews to executive narratives and live demos, reporting progress through business review mechanisms.
• Stay current with AI/ML trends and emerging technologies, identifying opportunities to incorporate new capabilities into the product roadmap.
• Manage stakeholder and leadership communications, including problem analysis, AI solution reviews, business impact assessments, and budget planning.
• Write narratives (PR/FAQs, PRDs, tenets, success metrics) that define what we build and why, driving them through delivery and QA with Engineering and Science.
• Collaborate with and earn trust from internal stakeholders and external partners, including data scientists and ML engineers, to design AI-powered solutions.

Requirements

• Bachelor’s degree.
• 6+ years of technical product or program management experience.
• Experience owning and driving roadmap strategy and definition.
• Experience managing technical products or online services.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy.
• Experience representing and advocating for critical customers and stakeholders during executive-level prioritization and planning.

Preferred Qualifications

• Experience in building and driving adoption of new tools.
• Experience influencing senior leadership through data-driven insights.
• Experience working across functional teams and senior stakeholders.

Benefits

Amazon offers a full range of benefits for regular, full-time employees, including:

• Medical, dental, and vision coverage.
• Maternity and parental leave options.
• Paid time off (PTO).
• 401(k) plan.

Pay

Base salary ranges for this position:

• USA, MA, North Reading: $151,200 – $204,600 USD annually.
• USA, TX, Austin: $151,200 – $204,600 USD annually.
• USA, VA, Arlington: $151,200 – $204,600 USD annually.

Your compensation package will include sign-on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.