Product Manager - Splunk (remote)
This is a remote position that can be worked from any location within the U.S.
About the role
The Strategic Product Engagement Team is a Splunk force multiplier to drive durable Splunk and Cisco cross-portfolio growth over time. We are building an enterprise product-led growth and retention capability that converts product usage telemetry, lifecycle data, and customer insight into coordinated, proactive action in Product & Technology and partnering with Customer Experience and Sales. Our mandate is to identify product-rooted challenges and gaps early and activate the right mitigations. Over time, we will extend the same operating model to accelerate adoption, expansion, and Splunk and Cisco cross-portfolio value. We work through a unified engagement model with shared accountability, clear decision rights, and disciplined handoffs to the teams that own the customer relationship, commercial motion, and product roadmap.
Responsibilities
- Own the strategic product-led customer engagements.
- Own product-led lifecycle for a portfolio of strategic customers, aligning the level of engagement to customer value and opportunity.
- Actively represent the Splunk product organization to customers and their Splunk go-to-market leaders.
- Be the command and control center to drive product-led outcomes.
- Serve as the vital connection between Splunk's product and Splunk go-to-market organizations.
- Serve as a trusted product partner in account planning related to product outcomes.
- Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams.
- Translate insight into product action: deeply understand how Splunk is used by your customer and be able to clearly articulate product opportunities and pain points to Product and Engineering partners.
- Measure outcomes and business impact: define and report KPIs tied to product engagement for your customer—usage, health—that informs the product organization of growth opportunities, re-platforming of existing use cases, and retention risks.
Requirements
- Bachelor’s degree + 5 years of related experience, or Master’s + 3 years related experience, or PhD + 1 year related experience.
- 5+ years of experience in technical product management or technical customer engagement with enterprise customers.
Qualifications
- Experience engaging with senior leadership at enterprise customers on technical issues.
- Experience being the trusted product lead to drive technical consensus on a cross-functional engineering and go-to-market (sales, and customer success) team supporting complex customers.
- Experience working with large data sets to identify technical blockers.
- Knowledge of Splunk, AppDynamics, or similar platforms to drive system health and performance insights.
- AWS/GCP Cloud Architect, CKA (Certified Kubernetes Administrator), or equivalent SRE/DevOps certifications.
About Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Pay
The starting salary range for this position is $134,300.00 to $195,400.00 for U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.
For certain locations, the full salary range is listed below:
- New York City Metro Area: $152,400.00 - $255,100.00
- Non-Metro New York State & Washington State: $134,300.00 - $224,800.00
For quota-based sales roles, the ranges provided include base pay and sales target incentive compensation combined.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short and long-term disability coverage.
- Basic life insurance.
- Eligibility to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
- Paid time off:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
- 1 paid day off for employee’s birthday.
- Paid year-end holiday shutdown.
- 4 paid days off for personal wellness.
- Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations).
- 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward from one calendar year to the next.
- Additional paid time away may be requested to deal with critical or emergency issues for family members.
- Optional 10 paid days per full calendar year to volunteer.
- Eligibility to earn annual bonuses subject to Cisco’s policies (for non-sales roles).
- For employees on sales plans: performance-based incentive pay on top of base salary, split between quota and non-quota components. Quota-based incentive pay structure:
- 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota.
- 1.5% of incentive target for each 1% of attainment between 50% and 75%.
- 1% of incentive target for each 1% of attainment between 75% and 100%.
- Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.