Product Manager Shipping and Logistics

Fortidia is seeking a Product Manager for Shipping & Logistics in our Lakewood, CO office. This hybrid role focuses on managing the shipping and logistics product category across our AlphaGraphics and PostNet brands, driving pricing strategy, product development, and franchise adoption.

About the role

Shipping is one of the largest revenue categories across the PostNet and AlphaGraphics networks. Carriers publish annual general rate increases, adjust surcharges, and periodically change dimensional weight calculations. This role tracks these changes and translates them into pricing guidance to maximize business profitability.

The role owns the shipping and logistics category, including the product roadmap, pricing structure, carrier and vendor relationships, and franchise adoption. Since our centers are independently owned, adoption relies on building services that improve their economics and providing ready-to-use pricing and materials.

Most of the job involves executing shipping strategy through our proprietary system, Hub4PostNet. The Product Manager will lead its development roadmap to align with Sales & Operations needs and report to the Lead Product Manager.

Responsibilities

• Product Strategy & Pricing
  • Set the pricing structure and margin targets for shipping services and update pricing guidance as carrier rates and surcharges change.
  • Own the product roadmap, including evaluating new services, retiring existing offerings, and prioritizing future initiatives.
  • Track competitive pricing across retail shipping, e-commerce fulfillment, and returns, identifying risks and opportunities.
  • Report on category revenue, margin, and adoption with recommendations to improve business performance.
• Carrier & Vendor Management
  • Manage carrier and third-party vendor relationships, negotiate agreements, and ensure partner commitments are met.
  • Monitor industry changes including carrier rate increases, surcharge updates, and pricing structures to maintain competitive offerings.
• Product Development & Go-to-Market
  • Lead the development roadmap for Hub4PostNet, partnering with Sales & Operations to translate business needs into actionable technical requirements for the Technology team.
  • Build launch packages for new products and services, including pricing tools, training materials, in-center collateral, and customer-facing resources.
  • Develop go-to-market plans for new launches, including positioning, messaging, target customers, channels, and launch timing.
  • Write product positioning and messaging and partner with the Marketing team to ensure consistency across campaigns, digital content, social media, email, and web.
  • Partner with Marketing to strengthen the shipping category across customer-facing channels throughout the year.
• Franchise & Cross-Functional Partnership
  • Work closely with Operations and Learning & Development to increase service adoption and attach rates across the franchise network.
  • Gather direct feedback from franchise owners to understand adoption challenges and identify opportunities for improvement.
  • Collaborate with the Global Product team in Milan to align product strategy and initiatives.
  • Partner cross-functionally with Sales, Operations, Marketing, Technology, and Learning & Development to successfully execute product initiatives.

Requirements

• Bachelor's degree in Marketing, Business, Logistics, Supply Chain, or a related field.
• Excellent mastery of written and spoken English.
• Minimum of 5 years' experience in product management, product marketing, or business development within shipping, parcel, logistics, or supply chain.
• Working knowledge of carrier economics, including rate cards, zones, dimensional weight, and surcharge structures.
• Experience owning pricing for a product or category, including pricing analysis and margin management.
• Demonstrated experience leading go-to-market initiatives, including positioning, messaging, and channel planning in partnership with a marketing team.
• Proven track record of launching products and driving adoption.
• Advanced proficiency in Microsoft Excel.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication and presentation skills with the ability to work effectively with franchise owners, cross-functional teams, and executive leadership.
• Franchise or indirect channel experience preferred.
• Direct carrier negotiation experience preferred.
• Experience in e-commerce fulfillment or returns preferred.
• Collaborative spirit, with appreciation of diverse perspectives.
• Bold, passionate, tenacious, and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions.

Benefits

• Competitive health and welfare offerings including Medical, Dental, and Vision insurance.
• Paid Time Off and volunteer time off.
• 401(k) with company match.
• Employee Assistance Program (EAP).
• Health Savings Accounts with company contribution.
• Opportunity for advancement.
• Parental leave.
• Training & development.
• Bonus based on performance.
• Company parties.
• Employee discounts.
• Flexible schedule (Hybrid: WFH Monday & Friday, in-office Tuesday, Wednesday, Thursday).
• Free food & snacks.

Pay

$80,000–$100,000 gross annual salary + bonus + benefits. Final compensation will depend on experience, skills, and internal equity criteria aligned with our compensation framework.

Schedule

Hybrid: Work from home Monday and Friday, in-office Tuesday, Wednesday, and Thursday.