Product Manager - ServiceNow GRC & SecOps

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. Today, we're a $16 billion global provider of IT solutions and services, supporting over 17,000 organizations worldwide.

Responsibilities

• Own and manage the ServiceNow IRM/GRC and SecOps product roadmap, ensuring alignment with the enterprise risk and security strategy.
• Drive adoption and maturity of key capabilities, including: Policy & Compliance, Risk Management, Audit Management, Business Continuity Management (BCM), Third-Party Risk Management (TPRM), Vulnerability Response, Security Incident Response, Threat Intelligence.
• Partner with Security, GRC, Audit, IT Operations, and Platform teams to define requirements and prioritize enhancements.
• Lead governance forums, stakeholder workshops, and executive reviews.
• Translate business and regulatory requirements into user stories and product backlog items.
• Ensure integration across CMDB, vulnerability tools, threat intelligence platforms, and third-party systems.
• Drive process standardization, automation, and continuous improvement across risk and security workflows.
• Define and monitor KPIs related to compliance, risk reduction, security response, and remediation SLAs.
• Develop dashboards and reporting to provide leadership visibility and support audit transparency.
• Promote adoption of advanced capabilities, including AI-driven risk scoring, automation, and continuous control monitoring.

Qualifications

• Strong understanding of risk frameworks and security operations processes.
• Proven ability to manage cross-functional stakeholders and communicate effectively with executive leadership.
• Strategic, outcome-driven mindset with a focus on delivering measurable business value.
• Strong stakeholder management and communication skills.
• Governance and compliance-oriented approach.
• Data-driven decision-making capabilities.
• Able to balance security, risk, and business priorities.

Skills

• Completed Bachelor’s Degree or relevant work experience required.
• 8+ years of experience in risk management, compliance, cybersecurity, or security operations.
• 3+ years of experience with ServiceNow IRM/GRC and/or SecOps product ownership or product management.
• Experience leading enterprise-scale ServiceNow or GRC/SecOps transformation initiatives.
• Ability to travel to SHI, Partner, and Customer Events.
• Ability to travel 25%.

Other Requirements

• Preferred ServiceNow certifications such as: CIS-IRM, CIS-SecOps, CSA.
• Experience with CMDB, vulnerability management tools, SIEM platforms, and TPRM solutions.
• Familiarity with regulatory frameworks such as SOX, ISO, NIST, GDPR, or HIPAA.
• Exposure to AI/GenAI capabilities within risk and security operations.

Benefits

The estimated annual pay range for this position is $150,000 - $180,000, which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity

M/F/Disability/Protected Veteran Status.