Product Manager, Revenue Operations (ROPS)

2476 Swedesford Rd STE 150, Malvern, Pennsylvania, 19355-1456, United States of America

About the role

The ROPS Manager of Product is a key leadership role responsible for shaping the vision, strategy, and execution of products that power DaVita’s Revenue Operations (ROPS). This individual will lead a team to implement and enhance business systems and processes, driving significant improvements across multiple business teams. This role requires a blend of strategic thinking, deep analytical rigor, user empathy, and team leadership. The Manager, Product will translate complex operational needs, user insights, and business objectives into a clear product roadmap, defining and managing Objectives and Key Results (OKRs) to ensure every feature delivered advances business outcomes and improves the teammate experience. As a people leader, this manager will also be responsible for coaching and developing a team of analysts.

Responsibilities

• Define and communicate the product vision and strategy, ensuring alignment with broader business objectives and company goals.
• Develop and manage the product roadmap, prioritizing features and initiatives based on user needs, business value, and strategic priorities.
• Partner with stakeholders across business, IT, and leadership to understand operational objectives, key results, and complex business problems.
• Own and manage product backlogs, guiding the team in feature prioritization with a clear connection to the overall strategy.
• Conduct quantitative and qualitative analysis to frame feature value, define success signals, and gain insights for adoption.
• Lead the team in conducting discovery through structured user research, interviews, and journey mapping to identify pain points and behavioral drivers.
• Oversee the development of detailed documentation, including business requirements, process flows, use cases, and user stories that outline problems and opportunities.
• Perform and guide complex analyses related to systems, such as assessing the ROI of a change, and synthesize takeaways that connect to broader business objectives.
• Support the framing, development, and testing of assumptions related to user value, feasibility, and business viability.
• Lead working sessions and facilitate interactions between business teams, product, and IT to ensure smooth delivery and alignment.
• Serve as an expert in the Software Development Life Cycle (SDLC), guiding business teams and directing next steps to progress projects.
• Proactively manage stakeholder communications, keeping partners informed of progress, risks, and changes to the roadmap.
• Function as the business lead for IT communication, facilitate User Acceptance Testing (UAT), and validate production deployments.
• Track thematic product metrics (e.g., user happiness, adoption, ROI) and report insights for iteration and continuous improvement.
• Lead, mentor, and develop a team of system analysts, providing direction, coaching, and support for their work.
• Foster a collaborative and high-performing team culture centered on innovation and continuous improvement.
• Manage teammate performance, including goal setting, evaluations, and professional development.

Requirements

• Bachelor’s degree or commensurate work experience is required.
• A minimum of 6+ years of applicable work experience is required. Experience in product management, consulting, strategy, or operations is highly relevant.
• Experience managing other teammates or leading project teams is strongly preferred.
• Advanced knowledge and experience working within the Software Development Life Cycle (SDLC) and with agile methodologies are required.
• Experience in healthcare and/or the revenue cycle is preferred.
• Experience conducting user interviews, usability tests, or workflow analysis is preferred.

Skills

• Expertise with tools such as JIRA, Confluence, or similar project management and documentation software.
• Proficiency in one or more analytical or report-building tools such as Excel, SQL, or Tableau is preferred.
• Strong leadership and mentoring capabilities.
• Excellent analytical, organizational, and process improvement skills.
• Ability to communicate complex ideas in a simple, easily digestible manner to a range of audiences.
• Demonstrated ability to manage competing priorities and work cross-functionally in a fast-paced environment.
• A strong commitment to DaVita’s Core Values.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

The Salary Range for the role is $78,000.00 - $119,000.00/year. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.