Product Manager – Remote

About The Company Humana Inc. is a leading healthcare organization dedicated to making it easier for individuals to achieve their best health. With a focus on innovative healthcare solutions and personalized services, Humana offers a wide range of insurance and healthcare products that cater to diverse populations, including those with Medicare, Medicaid, and commercial insurance. The company’s commitment to community well-being and health equity is reflected in its efforts to improve quality of life through comprehensive care, technology-driven solutions, and customer-centric approaches. Humana’s dynamic environment fosters growth, collaboration, and a shared mission to create a healthier future for all. About The Role Become a part of our caring community. Humana’s Product organization is seeking a Lead Product Manager to drive the strategy, development, and optimization of the Adobe Experience Platform (AEP) specifically supporting Adobe Web Integrations for both Authenticated and Unauthenticated Web Channels. In this pivotal role, you will serve as a key product leader, translating complex business needs into scalable platform capabilities that enable personalized, data-driven customer experiences. You will collaborate closely with cross-functional teams—including engineering, marketing, legal, privacy, and analytics—to deliver innovative solutions that enhance customer engagement across digital channels. The focus of this role is on growing adoption and utilization of Adobe Experience Platform as an enterprise-wide solution while scaling capabilities to support dynamic, context-aware customer interactions on web channels. Success in this position involves partnering with various business units to define detailed product features, develop decisioning strategies, and optimize customer outcomes and business value. You will also oversee the development of platform functionalities such as consent management, preference updates, and downstream activation, ensuring integration with both authenticated and unauthenticated web channels to deliver seamless omnichannel experiences. This role offers an exciting opportunity to influence the digital transformation journey at Humana, ensuring the platform supports compliance, operational efficiency, and customer trust. The ideal candidate will bring a strategic mindset, technical expertise, and a customer-centric approach to foster innovation and operational excellence. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, or a related field; an advanced degree is preferred5+ years of product management experience, preferably in healthcare, insurance, or regulated industriesHands-on experience with Adobe Experience Platform, including Real-Time CDP and Journey Optimizer, especially OffersStrong understanding of customer data architecture, identity resolution, and personalization strategiesKnowledge of web channels architecture and API integrations with external productsProven ability to lead cross-functional teams and manage complex product initiativesExperience with tools such as JIRA or Azure DevOps (ADO) for requirements management and traceabilityExcellent communication, analytical, and stakeholder management skillsFamiliarity with agile methodologies and data governance frameworks is a plusKnowledge of decision management frameworks and rules engines is advantageous Responsibilities Collaboratively own and manage the product backlog for assigned H.com or myH platform capabilities, ensuring alignment with enterprise roadmapsTranslate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteriaPartner closely with business teams, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on schedule and with high qualityLead development of platform capabilities such as consent capture, preference updates, suppression logic, and policy enforcementDrive platform integration with authenticated and unauthenticated web channels, ensuring adherence to enterprise standards and regulatory guidanceEnsure data models, APIs, and workflows support omnichannel use cases across web, mobile, CRM, contact centers, and third-party systemsIdentify dependencies, risks, and tradeoffs; escalate decisions as necessaryAct as a key product partner to marketing, digital, CRM, legal, privacy, and compliance teams, supporting onboarding and adoption initiativesCollaborate with data, identity, and analytics teams to ensure accurate consent and preference data usageServe as a day-to-day escalation point for delivery teams and stakeholdersEnsure customer experiences are intuitive, transparent, and aligned with trust expectationsAdvocate for customer-centric design patterns that clearly communicate data usage, choices, and controlsIncorporate operational, compliance, and customer feedback into product iterations and refinementsTrack and report on KPIs such as consent capture rates, preference usage, data quality, and activation successPartner with leadership to identify opportunities to reduce operational friction and enhance platform performance Benefits Competitive medical, dental, and vision insurance plans401(k) retirement savings plan with company matchPaid time off, holidays, and paid parental leaveShort-term and long-term disability insuranceLife insurance coverageOpportunities for professional development and career growthRemote work flexibility with support for home office setupWellness programs and resources to promote overall well-being Equal Opportunity Humana is an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We encourage individuals from all backgrounds to apply and are dedicated to providing accommodations to support candidates throughout the hiring process. Our goal is to foster a workplace where everyone can thrive and contribute to our mission of empowering developers worldwide.