Product Manager – Policy Administration

About Us

EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines.

What You'll Do

• Develop and execute the product roadmap for customer service technologies, ensuring alignment with business priorities.
• Define product vision, goals, success metrics, and key performance indicators (KPIs).
• Partner with business stakeholders, Product Owners, Business Analysts, and technical teams to translate business needs into product requirements and implementation plans.
• Lead the evaluation, selection, implementation, and continuous enhancement of customer service technologies, including contact center, CRM, self-service, and knowledge management platforms.
• Analyze customer feedback, platform performance, and operational data to identify opportunities for improvement.
• Drive enhancements that improve customer experience, employee experience, workflow efficiency, automation, and self-service capabilities.
• Support product testing, pilot programs, feature releases, and change management activities, including communications and training.
• Build strong relationships across business and technology teams to ensure successful delivery of strategic initiatives.
• Lead, coach, and develop a team while fostering a collaborative, inclusive, and high-performing work environment.
• Stay informed of emerging technologies and industry trends to identify innovative solutions that support business growth.

Total Rewards

• In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including:
• Medical, Dental & Vision coverage
• 401(k) with Company Match
• Paid time off: Vacation, Sick, Holiday, and more
• Paid Parental Leave for both Mothers and Fathers
• Hybrid/Remote Work Options
• Early Friday Closure