Product Manager - Money Movement

Key Responsibilities

• Define and own the digital money movement strategy and roadmap across consumer, small business, and wealth segments.
• Translate enterprise and digital banking strategy into prioritized initiatives that drive increased usage, reliability, and customer trust in money movement services.
• Establish clear OKRs and KPIs for money movement capabilities, including adoption, transaction success rates, availability, exception rates, fraud loss metrics, and customer satisfaction.
• Maintain strong awareness of competitive offerings, fintech innovations, and network capabilities (e.g., Zelle®, RTP) to inform roadmap decisions.
• Serve as primary Product Owner for digital money movement services, owning prioritization, requirements, and business outcomes.
• Partner closely with Technology to co-own delivery execution, platform decisions, and architectural approaches to ensure resiliency, scalability, and performance.
• Drive integration across mobile and online banking, payments platforms, core systems, fraud tools, and entitlements frameworks.
• Collaborate with third-party vendors and network partners to align roadmaps, manage dependencies, and ensure service-level performance.
• Ensure solutions meet risk, fraud, regulatory, and security requirements while minimizing customer friction.

Stakeholder Engagement

• Build strong working relationships with Retail Banking, Small Business Banking, Wealth, Treasury, Fraud, Risk, Operations, and Customer Service leaders.
• Partner with Marketing and Channel teams to support feature launches, adoption campaigns, and customer education.
• Present roadmap updates, performance results, and strategic recommendations to senior leadership.
• Champion the customer experience while balancing operational and risk considerations.

Analytics and Optimization

• Define and monitor performance metrics tied to money movement outcomes, including transaction volumes, success and failure rates, exception handling, fraud impacts, and customer feedback.
• Use data analysis, customer insights, and experimentation to continuously improve reliability, speed, and usability.
• Identify root causes of friction, failures, or escalations and drive prioritization of fixes.
• Partner with analytics teams to build dashboards and reporting that provide transparency into service health and business impact.