Product Manager, Mill Commercial Hardware

About the role

We're looking for a Product Manager to drive our commercial hardware roadmap, from current development through customer launch to new SKUs and accessory products. This is an execution role: you'll keep the Mill Commercial program moving by staying on top of the details, following through on decisions, and making sure Engineering, Ops, and Sales stay coordinated week to week.

What You'll Do

• Define and maintain clear product requirements across the full development cycle (from current hardware phase through commercial launch) grounded in customer needs, field learnings, and business constraints
• Partner deeply with Mechanical, Electrical, Systems, Firmware Engineering teams to overcome technical challenges and maintain development momentum
• Working with Industrial Design to ensure the product looks, feels, and operates the way commercial customers expect and in line with the Mill brand
• Champion for cost, user experience, serviceability, and reliability optimization
• Made and documented product decisions in weekly hardware and program reviews; keep Design, Engineering, Ops, and Sales aligned on priorities and tradeoffs
• Work with Ops to synthesize field learnings into actionable product improvements, closing the loop fast between the field and engineering
• Partner with Sales to understand what early customers need, translate that into product requirements, and ensure the product is ready for deployment
• Own the product roadmap beyond Gen 1, including accessories, and work with Sales to identify what the next product needs to do to expand our market
• Surface blockers, tradeoffs, and risks to leadership with enough context to make good decisions quickly
• Define and track key performance metrics for both product development and in-market performance

What We're Looking For

• 5-7 years of product management experience; at least 3 years on hardware or electromechanical products
• Strong cross-functional executor: you can keep Eng, Ops, and Sales coordinated, and you run meetings that produce clear decisions and owners
• Technical depth: you're comfortable in a room full of engineers, and while you don't need to design the hardware you can engage substantively on tradeoffs and know when to escalate
• Experience shipping hardware: you've taken a hardware product through late-stage development, pilot, and into commercial deployment
• Field and customer experience: you've supported early deployments, you know what breaks in the real world, and you close the feedback loop fast
• Clear, direct communicator: you write tight requirements and facilitate focused reviews

Nice to Have

• Experience with commercial food service, institutional kitchens, or food waste/recycling equipment
• Experience with field-serviceable hardware or devices requiring ongoing maintenance and support
• Familiarity with IoT-connected hardware products
• Experience at an early-stage hardware startup