Principal Product Manager, Hardware

Primary Responsibilities

• Customer Insights & Feature Optimization
• Targeted Customer Empathy: Develop a granular understanding of how, when, and why customers utilize your specific product features and hardware components daily.
• Data-Driven Iteration: Dive deep into telemetry, system logs, and user data within your domain to track feature adoption, diagnose usage friction, and uncover operational gaps.
• Evolving Existing Features: Use behavioral data to continuously iterate on and improve existing hardware capabilities and software touchpoints, making the system more reliable and responsive to customer needs.
• Roadmap Ownership & Tactical Delivery
• 1-to-2 Year Roadmap Execution: Define, prioritize, and drive a tactical 1 to 2 year product roadmap, translating near-term strategy into clear, executable feature requirements.
• Hardware & Software Integration: Act as the product glue between hardware development lines and digital application teams, writing detailed product requirement documents (PRDs) and managing the delivery cycle from prototype validation through launch.
• Ecosystem Alignment: Ensure your domain's software and hardware components align with Vivint's overall design language and platform architecture, avoiding siloed features.
• Technical Authorship & Matrixed Execution
• Requirements Definition: Author crisp, high-quality technical documents, feature specs, and business briefs, translating user pain points into precise requirements for engineering teams.
• Feature Health Mechanisms: Establish and monitor localized dashboards and success metrics to ensure your product line operates with high availability and excellent customer satisfaction.
• Cross-Functional Influence
• Core Team Collaboration: Lead day-to-day execution and maintain delivery velocity by partnering directly with immediate engineering squads, UX designers, QA teams, and data analysts.
• Focused Stakeholder Communication: Maintain clear alignment across your immediate cross-functional peers, managing technical dependencies and escalating core trade-offs or timeline risks to senior product leadership.

Required Skills & Functional Dimensions

• Execution Amid Ambiguity: Proven ability to take broad project goals and independently establish a structured execution path, maintaining steady delivery even when technical constraints shift.
• Analytical Rigor: Strong proficiency in using data analytics tools to evaluate product health, dissect customer behavior, and justify product prioritization decisions with clear metrics.
• Technical Foundations: Sound technical understanding of software development lifecycles, API interactions, and hardware or firmware constraints required to build connected IoT consumer experiences.
• Clear Professional Communication: Ability to synthesize complex technical requirements or feature performance data into concise, scannable written updates for engineering peers and product leadership.

Required Education & Experience

• Experience: 4–6+ years of technical product management experience, with a proven track record of shipping consumer-facing software features, IoT solutions, or connected hardware modules.
• Data Sourcing Track Record: Direct experience leveraging product analytics platforms or working alongside data engineering teams to track, verify, and improve user experiences.
• Education: B.S. or M.S. in a Technical Field preferred (Computer Science, Electrical/Mechanical Engineering, or a related quantitative discipline); equivalent practical product management experience considered.

Job Functions

• Position requires in-office presence in Seattle, WA on a hybrid schedule for Monday, Tuesday, Wednesday, and Thursday with a work from home day on Friday.
• The base salary range for this position is: $185K (min) - $210 (mid) - $240K (max).

Pay & Benefits

• The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance.
• The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards.
• In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

Company Information

• NRG is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
• NRG Energy is an Equal Opportunity Employer. We consider applicants of all races, colors, national origins, genders, religions, ages, sexual orientations, disabilities, and veteran status.