Product Manager, Legal Pro Services

About the role

We are seeking an exceptional product manager:

Your role will be to build the product to deliver a marketplace for on-demand legal services, connecting legal pros with potential customers, much like the revolutionary Uber/Lyft taxi business model, but for legal solutions, aiming to disrupt the legal industry.

Responsibilities

• Build the product to deliver a marketplace for on-demand legal services, connecting legal pros with potential customers.
• Facilitate interactions between customers and Legal Pros, schedule consultations, manage legal service workflows, and ensure Legal Pros are paid.
• Manage reconciliations and store an auditable log of every legal action.
• Ensure the product is designed to scale with increased usage and internationalization.
• Define KPIs to measure the success of the product and conduct product discovery to mitigate risks related to value, viability, feasibility, and usability.
• Collaborate with stakeholders, customers, and delivery teams to identify the best architectural path forward.
• Work closely with a Tech Lead and UX Designer to produce detailed requirements and ensure timely delivery.
• Instrument the product with events to capture metrics, monitor KPIs, and report on the health and performance of the systems.
• Propose products, features, and optimizations based on data-driven insights and cost-benefit analysis.
• Develop successful relationships with third-party partners to integrate their systems and ensure they don't rely on specific vendors, regions, or customer use cases.
• Work effectively with customer-facing product teams, internal stakeholders, and designers to consult on UX and ensure customer satisfaction.

Requirements

• Deliver high-quality technical products into the hands of customers that also meet the needs of business stakeholders.
• Define and achieve KPIs and targets by leveraging data-driven insights and consistent collaboration with customers, business teams, and experts.
• Define and prioritize both functional and non-functional requirements that empower delivery teams to build API-enabled, extensible systems that scale with increased usage and internationalization.
• Represent ideas visually using simple user flows, wireframes, and presentations to create understanding and alignment with customers and stakeholders.
• Coordinate cross-functional delivery teams to ensure they are collaborating effectively and track changes to delivery dates and any potential risks, assumptions, issues, or dependencies.
• Provide updates to stakeholders within your business unit and the wider executive team, covering the scope of product releases, sprint commitments, risks, blockers, and due dates.
• Instrument the product with events to capture metrics, monitor KPIs, and report on the health and performance of the systems.
• Propose products, features, and optimizations based on data-driven insights and cost-benefit analysis, to get future releases approved by stakeholders.
• Work effectively with customer-facing product teams, internal stakeholders, and designers to consult on UX and ensure customer satisfaction.
• Develop successful relationships with third-party partners to integrate their systems and ensure they don't rely on specific vendors, regions, or customer use cases.
• Work with engineers to ensure they design systems that avoid technical debt and prevent reliance on any specific vendor, region, or customer use case.

Qualifications

• At least five years of experience as a product manager, with a proven track record of scaling SLA-timeframe driven fulfillment systems for products or services associated with a known brand.
• Effective collaboration with business leaders, engineers, UX designers, operational specialists, partners, and customer-facing product managers.
• Driven and passionate about our mission to “make the law simple and affordable for all.”

Skills

• Expertise in defining and prioritizing both functional and non-functional requirements.
• Ability to break projects down into tickets and refine with engineering teams to deliver discrete bodies of work to meet their commitments every sprint.
• Experience in developing successful relationships with third-party partners to integrate their systems and ensure they don't rely on specific vendors, regions, or customer use cases.
• Experience in working with engineers to ensure they design systems that avoid technical debt and prevent reliance on any specific vendor, region, or customer use case.

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

Base salary range by location

• San Francisco: $160,000 - $189,000
• Colorado: $136,855 - $161,005

Base salary range

$128,804 - $189,000 USD

Application Instructions

To apply for this position, please visit our careers page and follow the application instructions provided there.