Product Manager- Junior

About the role

We are seeking Product Managers to help lead the discovery, delivery, and continuous improvement of digital products that improve customer experience, modernize operations, and increase service efficiency. Product Managers will work directly with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems, validate solutions, prioritize work, and deliver measurable outcomes. This role reports to the Product Owner and is responsible for the day-to-day execution of assigned products and initiatives.

Responsibilities

• Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products.
• Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs.
• Develops a strong understanding of operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery.
• Conducts and supports user research and usability testing activities, including customer interviews, prototype testing, operational observations, and feedback analysis to inform product decisions and validate solutions.
• Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals, timelines, and outcomes.
• Partners closely with vendor teams to drive iterative delivery of working software and services, holding them accountable for timelines, product quality, and delivery expectations.
• Exercises sound judgment in making day-to-day product and operational decisions while understanding when to escalate risks, policy concerns, or delivery challenges.
• Leads backlog refinement, sprint planning, release coordination, and product prioritization activities while supporting roadmap development and milestone planning.
• Maintains product performance and operational outcomes through analytics, customer feedback, operational metrics, and frontline observations to identify trends and opportunities for continuous improvement.
• Champions user-centered, iterative, and outcome-driven delivery practices.

Requirements

• Experience: Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services. Demonstrated experience working across the full product lifecycle. Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments. Experience conducting user research, usability testing, or other customer-centered product discovery practices.
• Skills: Strong ability to balance user needs, operational constraints, business objectives, and policy requirements when making product decisions. Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
• Education: A bachelor's degree in a related field or equivalent professional experience is required. Relevant fields may include business, public administration, information systems, computer science, engineering, design, human-computer interaction, or communications.

Qualifications

• Experience: Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services. Demonstrated experience working across the full product lifecycle. Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments. Experience conducting user research, usability testing, or other customer-centered product discovery practices.
• Skills: Strong ability to balance user needs, operational constraints, business objectives, and policy requirements when making product decisions. Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
• Education: A bachelor's degree in a related field or equivalent professional experience is required. Relevant fields may include business, public administration, information systems, computer science, engineering, design, human-computer interaction, or communications.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Customer service team for questions about benefits and other resources.
• Certified Career Coach.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

This role requires 3 days onsite per week with limited travel to office locations as needed to assess business processes.