Product Manager, INK Solutions

About the role

We are seeking a Product Manager to help build and scale Associa’s ink business (currently operating as "ink Print+Mail"). The PM, Ink Solutions will work with ink leadership to define and maintain the mission and vision of the ink business and develop the long-term product strategy to deliver on Associa’s pillars: employee morale, customer retention, customer growth, and profitability.

Responsibilities

• Guide software, workflow, and operating platform development to grow and deliver profitable revenue from existing print and mail business, as well as potential future offerings such as signage, apparel, promotional products, and more.
• Translate customer needs and production realities into scalable workflows, product requirements, operating dashboards, and measurable business outcomes.
• Influence a cross-functional team to move in the same direction while constantly moving between strategic thinking and tactical execution.
• Engage with key teams and stakeholders from Finance, Marketing, and Legal to IT and more to enable execution of the full business plan.
• Create structure where it does not yet exist, write requirements, build operating mechanisms, walk production workflows, analyze data, drive execution without a large dedicated product team.

Requirements

• Bachelor’s degree
• 4+ years of product management experience
• 2+ years of experience in product operations, manufacturing systems, ecommerce operations, fulfillment technology, or workflow software
• 2+ years of end-to-end product delivery experience
• Experience owning and driving roadmap strategy and definition
• Experience with feature delivery and making product tradeoffs
• Experience contributing to engineering discussions around technology decisions and product strategy
• Experience managing technical products or online services
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience translating operational processes into software requirements, user stories, dashboards, workflows, or automation tools
• Working knowledge of Lean principles, including value stream mapping, root cause analysis, standard work, waste reduction, visual management, and continuous improvement
• Strong Excel and analytics skills; familiarity with Power BI, SQL, ERP, MIS, WMS, OMS, CRM, or workflow tools preferred
• Strongly Preferred: Experience in print-on-demand, commercial print, mail services, decorated apparel, signage, promotional products, or fulfillment experience (e.g., Amazon Merch on Demand, Printful, Cimpress/Vista, Shutterfly, FedEx Office, or similar models)
• Familiarity with print technologies such as digital print, toner/inkjet, wide format, DTG, DTF, embroidery, finishing, inserting, mailing, or kitting
• Experience with print MIS, production workflow software, order management systems, ERP, WMS, OMS, CRM, or workflow tools
• Experience in customer-facing product development, including defining, launching, and optimizing products and services
• Experience working across teams and influencing teams that are not your own
• Experience managing products involving strategic partnerships and third-party integrations

Qualifications

• Ability to define KPIs, business requirements, process maps, product requirements, and acceptance criteria
• Strong communication and collaboration skills
• Ability to work daily in-office in Richardson, Texas

Skills

• Software product management
• Leverage of Lean manufacturing mindset
• Physical goods operations
• Customer-facing product ownership

Benefits

We offer a competitive compensation package, including base salary, performance-based bonuses, and comprehensive benefits. Associa is committed to fostering a diverse and inclusive workplace, and we provide equal opportunity for all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Pay

Compensation details are confidential and will be shared upon successful completion of the hiring process.

Schedule

The role is based in Richardson, Texas and requires a regular, full-time schedule.