Product Manager - Healthcare Payments - Vice President

About the role

Join our dynamic team as a Product Manager in the Corporate and Investment Bank (CIB) Healthcare Payments Healthcare Link team. You will drive product innovation, lead the end-to-end product life cycle, and deliver high-quality products that resonate with clients. As a core leader, you will act as the voice of the customer, develop profitable products, guide successful launches, gather feedback, and ensure top-tier client experiences. You will collaborate closely with cross-functional teams to deliver scalable, resilient, and stable solutions that exceed customer expectations.

J.P. Morgan Healthcare Payments supports healthcare organizations with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience. Our solutions are HIPAA-compliant and certified to securely process payments and move healthcare data at scale, streamlining operations and improving the consumer experience.

Responsibilities

• Develop a product strategy and vision that delivers value to customers.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Provide product subject matter expertise to partners and clients.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Ability to communicate clearly and work collaboratively with internal teams, external partners, and clients to support shared goals.
• Strong time management, organizational, and planning skills, with the ability to adapt and contribute in a fast-paced, client-facing environment.
• Strong verbal and written communication skills, including the ability to create Project Charters and Statements of Work.
• Demonstrated critical thinking skills across various scenarios, seeking guidance when needed.
• Enthusiasm for learning new operating models, technologies, and staying informed about healthcare industry trends.
• Owned delivery from concept to launch, proactively managing risks/dependencies and escalating early to protect timelines.
• Translated strategy into action: defined scope, sequenced work, and ensured consistent follow-through to completion.
• Operated with a bias to action—made timely decisions with imperfect information and delivered results without sacrificing quality.

Preferred Qualifications

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Strong analytical skills with an interest in understanding system integrations and how different technologies work together.
• Experience working at a gateway, processor, or integrated service vendor.
• Demonstrated success supporting sales teams and closing deals.
• History of working directly with enterprise clients or large-scale projects.
• Ability to align technology solutions with business strategy and long-term goals.
• Proficient technical knowledge of the healthcare revenue cycle industry, including revenue cycle management, treasury, banking, and patient accounting/financial systems.
• Proficient technical knowledge of healthcare payments, integration methods, APIs, and related products, with exposure to the healthcare payments sales cycle.
• Experience with RCM Reconciliations and paper-based conversions and digitization.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, including:

• Comprehensive health care coverage.
• On-site health and wellness centers.
• A retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.