Healthcare Product Manager - Payments - Vice President

About the role

Join our dynamic team as a Product Manager in the Corporate and Investment Bank (CIB) Healthcare Payments Healthcare Link team. You will shape the future of product innovation, drive value for customers, guide successful launches, and exceed expectations by delivering high-quality products that resonate with clients. As a core leader, you will act as the voice of the customer, develop profitable products, and ensure top-tier client experiences with a strong commitment to scalability, resiliency, and stability.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale.

Responsibilities

• Develop a product strategy and product vision that delivers value to customers.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Provide product subject matter expertise to partners and clients.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Ability to communicate clearly and work collaboratively with internal teams, external partners, and clients to support shared goals.
• Strong time management, organizational, and planning skills, with the ability to adapt and contribute in a fast-paced, client-facing environment.
• Strong verbal and written communication skills, including the ability to create Project Charters and Statements of Work.
• Demonstrated critical thinking skills across various scenarios, seeking guidance when needed.
• Enthusiasm for learning new operating models, technologies, and staying informed about healthcare industry trends.
• Owned delivery from concept to launch, proactively managing risks/dependencies and escalating early to protect timelines.
• Translated strategy into action: defined scope, sequenced work, and ensured consistent follow-through to completion.
• Operated with a bias to action—made timely decisions with imperfect information and delivered results without sacrificing quality.

Preferred Qualifications

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Strong analytical skills with an interest in understanding system integrations and how different technologies work together.
• Experience working at a gateway, processor, or integrated service vendor.
• Demonstrated success supporting sales teams and closing deals.
• History of working directly with enterprise clients or large-scale projects.
• Ability to align technology solutions with business strategy and long-term goals.
• Proficient technical knowledge of the healthcare revenue cycle industry, including revenue cycle management, treasury, banking, and patient accounting/financial systems.
• Proficient technical knowledge of healthcare payments, integration methods, APIs, and related products, with exposure to the healthcare payments sales cycle.
• Experience with RCM Reconciliations and Paper-based conversions and digitization.

Benefits

• Competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation for eligible roles, paid in the form of cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.