Product Manager - Global Employer Services Technology Center

Job Summary

Are you a passionate Product Manager with a proven track record of delivering exceptional product support? Do you thrive in a fast-paced environment where innovation, cutting-edge AI solutions, and customer satisfaction are paramount? If so, we have an exciting opportunity for you!

About the Role

We believe that exceptional product support is the cornerstone of a successful product lifecycle, and we're looking for a driven individual to lead our product support and strategy.

Responsibilities

• Define and evolve product strategy, roadmap, and priorities for technology offerings that support global workforce, mobility, business travel, and remote working needs.
• Translate client, business, regulatory, risk, and control requirements into product requirements, user stories, and release plans.
• Partner with engineering, design, go-to-market, and subject matter teams to deliver cloud-based, compliance-focused, and intelligent product enhancements and new capabilities.
• Lead product lifecycle activities, including discovery, prioritization, testing, launch planning, incident management, root cause analysis, and performance monitoring.
• Support delivery of reporting, integration, and automation capabilities using AWS services, AI and machine learning tools, large language models, and structured data formats.

Requirements

• Required: Bachelor's degree in Management Information Systems, business technology, Computer Science, Information Systems, Engineering, or a quantitative field
• Required: 5+ years of experience in product strategy, product management, product development, or risk evaluation and control
• Required: Proven experience translating business or regulatory requirements into product requirements, roadmaps, or release plans; working with cross-functional teams that include technology, design, and business stakeholders; and using Agile or Scrum delivery methods and product lifecycle management tools
• Required: Proven experience with Amazon Web Services (AWS), including Elastic Compute Cloud (EC2), Lambda, Glue, Elastic MapReduce (EMR), CloudWatch, Redshift, and Aurora; artificial intelligence and machine learning frameworks; large language models; and autonomous agentic systems or intelligent automation solutions
• Required: Proven experience with incident management, root cause analysis methodologies, resilience patterns, SQL Server Reporting Services (SSRS), Extensible Markup Language (XML), and JavaScript Object Notation (JSON); ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week
• Preferred: Master's degree in Business Administration, Computer Science, Engineering, or Information Systems
• Preferred: Experience supporting products used for global mobility, business travel, remote work, or workforce compliance
• Preferred: Experience defining product metrics, key performance indicators, and success criteria
• Preferred: Experience leading product initiatives across global stakeholder groups
• Preferred: Experience with data analysis, reporting, or dashboarding tools

Qualifications

• Bachelor's degree in Management Information Systems, business technology, Computer Science, Information Systems, Engineering, or a quantitative field
• 5+ years of experience in product strategy, product management, product development, or risk evaluation and control
• Proven experience translating business or regulatory requirements into product requirements, roadmaps, or release plans; working with cross-functional teams that include technology, design, and business stakeholders; and using Agile or Scrum delivery methods and product lifecycle management tools
• Proven experience with Amazon Web Services (AWS), including Elastic Compute Cloud (EC2), Lambda, Glue, Elastic MapReduce (EMR), CloudWatch, Redshift, and Aurora; artificial intelligence and machine learning frameworks; large language models; and autonomous agentic systems or intelligent automation solutions
• Proven experience with incident management, root cause analysis methodologies, resilience patterns, SQL Server Reporting Services (SSRS), Extensible Markup Language (XML), and JavaScript Object Notation (JSON); ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week
• Master's degree in Business Administration, Computer Science, Engineering, or Information Systems
• Experience supporting products used for global mobility, business travel, remote work, or workforce compliance
• Experience defining product metrics, key performance indicators, and success criteria
• Experience leading product initiatives across global stakeholder groups
• Experience with data analysis, reporting, or dashboarding tools