Product manager for CCT Data

About the Role

Miratech is seeking a Product Owner – Reporting & MIS to support a large-scale Google / Five9 Cloud Migration. The ideal candidate will own the Reporting & MIS workstream, ensuring continuity, accuracy, and reliability of operational reporting while transitioning from legacy platforms to the future-state cloud ecosystem. This role will collaborate closely with Servicing, Operations, MIS, Product, Technology, Engineering, Data, Integration, and Analytics teams.

Responsibilities

• Own the Reporting & MIS product backlog, including features, user stories, business/data requirements, acceptance criteria, prioritization, and future-state roadmap.
• Assess MIS reports, dashboards, KPIs, metrics, data sources, and processes, identifying items to retain, redesign, consolidate, enhance, or eliminate.
• Partner with Servicing, Operations, Product, Technology, Engineering, Data, Integration, and Analytics teams to define requirements and understand Five9/Google data, APIs, feeds, and integrations.
• Define source-to-target mappings, reporting logic, business rules, KPI definitions, calculations, dependencies, and reconciliation criteria, ensuring continuity of key operational metrics.
• Drive data validation and reconciliation between legacy and future-state reporting, identify data-quality gaps, define variance thresholds, and coordinate resolution.
• Lead Reporting & MIS UAT, including test scenarios, test data validation, defect management, business validation, and production sign-off; support migration, cutover, production validation, and hypercare.
• Drive reporting rationalization and automation, including eliminating duplicates, standardizing KPIs, automating manual reporting, improving dashboards, and enabling visualization and self-service analytics.
• Maintain reporting inventories, requirements, data mappings, process maps, migration trackers, dashboards, presentations, and status reports; track milestones, dependencies, risks, issues, and decisions and provide stakeholder updates.
• Collaborate across business and technology teams in SAFe/Agile environments, participating in stand-ups, sprint planning, backlog/feature refinement, PI Planning, demos, and retrospectives while ensuring reporting readiness and stakeholder alignment.

Requirements

• Experience in Reporting, MIS, BI, Data Analytics, Product Ownership, or Business Analysis, with strong knowledge of operational reporting, KPIs, data validation, and reporting processes.
• Experience translating business requirements into features, user stories, data requirements, and acceptance criteria.
• Hands-on experience with data validation, reconciliation, source-to-target mapping, UAT, and defect management.
• Understanding of data flows, cloud platforms, data repositories, and reporting/visualization layers; experience working with Engineering, Data, Analytics, and Technology teams in Agile environments.
• Strong Excel and PowerPoint skills, with experience in management/executive reporting and tools such as Power BI, Tableau, Looker, or similar.
• Working knowledge of SQL, data querying, and data analysis.
• Knowledge of Google Cloud, Five9, CCaaS/contact center technologies, or cloud-based data environments is a plus.
• Strong analytical, problem-solving, communication, stakeholder management, and organizational skills, with the ability to manage multiple priorities and timelines.
• Bachelor's Degree or equivalent relevant experience; knowledge of SAFe, Agile, Product Management, or Project Management is a plus.

Nice to Have

• Experience in MIS/reporting transformation or migration, including report migration, rationalization, data mapping, reconciliation, UAT, and production validation.
• Experience with contact center/servicing data, operational KPIs, dashboards, leadership scorecards, and executive MIS.
• Knowledge of data governance, data quality, KPI standardization, and reporting controls.
• Experience automating manual reporting and implementing scalable, self-service reporting solutions.
• Ability to connect technology migration with business reporting, operational decision-making, colleague experience, and customer outcomes.

Benefits

• Competitive pay and comprehensive benefits package, including health insurance, language courses, and a relocation program.
• Work-from-anywhere culture with remote work flexibility.
• Professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.
• Global impact through collaboration on projects for top global clients.
• Inclusive and supportive multicultural work environment with open communication and regular team-building events.
• Commitment to social sustainability values, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.