Product Manager - Fleet Management

About the role

Own the product definition, strategy and roadmap for tools that support Lab37's deployed robots from commissioning through service. Turn field insights and fleet data into clear priorities and requirements. Lead the product lifecycle from discovery through rollout and iteration. Optimize for uptime and technician effectiveness.

Responsibilities

• Own the fleet management product roadmap: define the fleet management product features, and prioritize needs using field research, fleet data, and business impact.
• Define commissioning and configuration: ensure each robot has a trusted identity, approved configuration, and verifiable deployment history.
• Create clear fleet visibility: help teams understand system health, performance, and emerging risk across sites.
• Make maintenance proactive: use telemetry anomalies and fault patterns to trigger useful alerts and preventive service actions.
• Improve service and repair: design the workflow from issue triage through verified return to service. Ensure technicians can access repair guidance and record completed work onsite or offline.
• Define system integrations: ensure fleet tools exchange reliable asset and service data with ERP and related systems.
• Lead delivery and rollout: write clear requirements, run field pilots, and use results to improve releases.
• Drive cross-functional decisions and results: align the teams needed for each initiative and resolve trade-offs quickly. Define measurable outcomes, then use fleet availability and service performance to guide priorities.

Requirements

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field; MBA or equivalent business experience a plus.
• 7+ years of relevant experience, including 5+ years building B2B products for robotics, connected equipment, or field operations.
• Proven track record turning ambiguous operational problems into shipped products with measurable results.
• Experience using telemetry and service data to guide product decisions. Familiarity with fleet monitoring or predictive maintenance is a plus.
• Systems thinking across connected devices, cloud software, and enterprise integrations. Experience with ERP or asset management systems is valuable.
• Strong written and verbal communication with the ability to influence technical and operational teams. Comfortable spending time with field users and designing mobile or offline technician workflows.

Why join us

• Demand for online food delivery is growing rapidly. In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B–$1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

Schedule

This role is based in our Pittsburgh office. All office-based teams work onsite, five days a week.

Pay

The base salary range for this role is $165,000–$195,000 per year. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits

• Medical, dental, and vision insurance (multiple plans, including HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA).
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Time Off policies:
  • Discretionary vacation days
  • 8 paid holidays per year
  • Paid sick time
  • Paid Bereavement leave
  • Paid Parental Leave

Benefits are subject to change at the company's discretion.