Product Management Manager

Core Offering

Flush, fill, filtration, coolant conditioning

Primary Market

High-density / liquid-cooled data centers

Key Responsibilities

• Define and own the global roadmap for project-based fluid management services.
• Translate customer needs for commissioning readiness, uptime, fluid quality, reliability, and operating risk reduction into standardized global service offerings.
• Create clear service definitions covering scope, deliverables, assumptions, exclusions, acceptance criteria, service tiers, and handoff requirements.
• Ensure offerings can support both Vertiv and non-Vertiv environments where fluid management scope interfaces with broader thermal infrastructure.
• Create standardized SOW templates for flush, fill, filtration, coolant conditioning, sampling, pre-commissioning support, and turnover services.
• Define technical requirements for fluid cleanliness, filtration levels, fill procedures, flushing processes, sample points, reporting outputs, and completion criteria.
• Partner with engineering and technical SMEs to align service procedures with system design, coolant compatibility, safety requirements, warranty considerations, and customer operating specifications.
• Build the execution playbook required for repeatable delivery across project services, field services, partners, and regional operations teams.
• Develop pricing models for project-based fluid management services, including fixed-price packages, unit-based pricing, project-specific estimates, and regional pricing guidance.
• Partner with Sales, Finance, Procurement, and regional teams to establish margin targets, cost models, pricing guardrails, and approval thresholds by service type and region.
• Create customer-facing value propositions that position fluid management as a critical uptime, commissioning, and lifecycle reliability service for high-density data centers.
• Support bid teams and regional sales organizations with pricing tools, SOW language, commercial assumptions, and escalation guidance.
• Lead the global rollout of the fluid management service offering, ensuring regional teams have the tools, training, pricing, supplier alignment, and execution standards required to deliver consistently.
• Develop launch plans, deployment playbooks, regional readiness criteria, training materials, and governance routines to accelerate adoption across all regions.
• Identify regional capability gaps and drive closure through internal service development, partner enablement, supplier qualification, or local execution models.
• Monitor adoption, pipeline conversion, execution quality, profitability, and customer outcomes to continuously improve the global offering.
• Partner, supplier & ecosystem management: Partner with strategic fluid, chemical, filtration, testing, and logistics providers to define roles, responsibilities, service boundaries, and commercial models.
• Coordinate with supply chain and regional operations to ensure availability of DI water, glycol/coolant blends, filtration equipment, sampling kits, lab testing, and related project materials.
• Create governance for partner-led scope to ensure consistent quality, safety, reporting, and customer experience under the Vertiv service model.
• Lifecycle Performance & Digital Integration: Partner with digital and monitoring teams to connect fluid condition, filtration events, sampling results, and equipment health data into lifecycle service insights where applicable.
• Drive continuous improvement in service repeatability, project margin, execution consistency, and customer confidence in Vertiv’s high-density data center service capabilities.

Qualifications

• 5–7+ years of experience in data center services, mechanical/thermal systems, liquid cooling, fluid management, project services, product management, or critical infrastructure services.
• Demonstrated ability to develop service scope, SOWs, pricing models, commercial guardrails, and regional deployment packages for technical services.
• Working knowledge of flush, fill, filtration, coolant conditioning, sampling, lab testing, DI water, glycol/coolant blends, closed-loop systems, and high-density data center cooling environments.
• Experience operating in a global, matrixed organization with regional execution teams, sales, finance, engineering, procurement, field services, and external partners.
• Strong commercial acumen with ability to balance technical rigor, margin requirements, customer value, and operational scalability.
• Excellent executive communication skills, with ability to translate technical service complexity into clear customer outcomes, value propositions, and scalable product strategy.

Preferred Experience

• Experience with high-density / AI data center deployments, liquid cooling infrastructure, commissioning support, or thermal lifecycle services.
• Familiarity with multi-vendor environments and service models that combine internal field execution with qualified partners.
• Experience launching new service offerings globally, including regional readiness, commercial enablement, and operational governance.