Product Manager, Epic Services

About the role

The Epic Product Manager at Ensemble plays a crucial role in shaping Epic strategy, standards, and adoption to support consistent, high-performing operations across clients. This role operates as a trusted, executive-facing partner, collaborating with various teams to form clear, solution-oriented recommendations.

Responsibilities

• Serve as an expert in Epic functionality, current capabilities, and future roadmap.
• Set strategy for Epic upgrades, enhancements, and feature adoption.
• Evaluate Epic functionality for applicability and value.
• Spend significant time with Operations to understand workflows, challenges, and successes.
• Translate business needs into Epic standards and adoption strategies.
• Lead discovery to understand underlying problems before defining solutions.
• Apply creative problem-solving and solution-oriented thinking.
• Form clear, prescriptive recommendations with rationale and tradeoffs.
• Lead requirements and scoping across Ops, Epic, Innovation, Product, and Data initiatives.
• Inform Epic Standard Operating Models (SOMs) based on functionality and best practices.
• Own development and maintenance of Epic playbooks.
• Identify integration needs and opportunities, translating operational requirements into scalable Epic-aligned integration approaches, including third-party systems.
• Educate and partner across Epic Services on Epic standards and functionality.
• Partner closely with Partnership Success to support consistent messaging to clients.
• Participate in Epic RevCyclers and lead workgroups as needed.

Requirements

• Bachelor’s degree required.
• 5+ years of Epic experience in healthcare operations or an IT environment.
• Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM.
• Deep Epic functional expertise.
• Strong executive-ready communication skills.
• Creative, solution-oriented problem-solving mindset.

Qualifications

• Preferred experience in product management, solution design, or operational strategy.

Benefits

Ensemble offers a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our culture is rooted in collaboration, growth, and innovation. Growth opportunities include professional certifications and tuition reimbursement. Recognition programs are in place for all employees who exceed expectations.

Pay

This position pays between $92,400 - $138,600 based on experience.

Schedule

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Employment

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.