Product Manager - Deposits & Liquidity (US) (US)

About the role

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Responsibilities

• Supports the management, enhancement, and development of TD's U.S. commercial deposit and liquidity product portfolio within Global Transaction Banking Product.
• Works closely with Sales, Treasury Management, Operations, Servicing, Implementations, Risk, and Technology partners to deliver initiatives that enhance client experience, operational effectiveness, and business growth.
• Ensures products remain competitive, compliant, customer focused, and aligned with evolving market and customer needs.
• Manages and enhances commercial deposit and liquidity solutions, including operating accounts, sweeps, liquidity pooling structures, virtual account management, escrow solutions, and related cash management capabilities.
• Provides expertise and advice on unique distribution issues, primarily through third-party channels, for niche/customized products/segments.
• Solves complex problems and leads efforts to develop new solutions; uses sophisticated analytical thought to exercise judgment and identify solutions.
• Develops and maintains a robust understanding of regulatory requirements, customer, market, and industry trends to deliver product and process innovation.
• Develops and implements products/policies and procedures to enhance the end-to-end customer experience while achieving business objectives.
• Acts as a Subject Matter Expert for product-related inquiries and oversees the clear and effective delivery of products and services to the customer.
• Leads business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact.
• Liaises with partners (e.g., Marketing, Phone Channel, Retail) to understand industry and customer trends; analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research.
• Facilitates ideation sessions and builds business cases for new product development (NPD), identifying solutions and building stronger plans for growth.
• Builds and maintains effective relationships with sales distribution, key internal stakeholders, and external partners to ensure customer needs are considered in strategic decisions.
• Leads and facilitates problem-solving sessions with partners and vendors.
• Designs end-to-end processes for development, implementation, use, reporting, and feedback on developed products and segments.
• Directs and coordinates market research to determine underlying customer needs and inputs to the development process.
• Participates in the day-to-day management of the product(s), identifying and implementing product features and enhancements, and providing business case support for recommendations.
• Assists in the strategic development of new initiatives and adheres to enterprise frameworks or methodologies related to activities for the business area.
• Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume, etc.; creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement, and market share).
• Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations (e.g., product reviews, planning and forecasting, strategic review sessions).
• Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace.
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools, and techniques.
• Refines product management strategies through detailed analysis of the P&L, ongoing competitive research, and review of marketing/risk management tactics.
• Ensures effective product policies and processes are established to support business processes aligned with risk appetite.
• Oversees product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables.
• Champions the development of the annual business plan and the monthly/quarterly forecast process.
• Contributes to and supports partner-led projects as identified.
• Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing, etc.) to ensure the product meets TD Bank Group objectives and standards.
• Identifies and manages risks (market, credit, operational) associated with the product/segment.
• Develops and maintains productive working relationships with distribution channel owners.
• Is knowledgeable of and complies with Bank and Industry Codes of Conduct.
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Requirements

• Undergraduate degree or product management certificate and/or 7+ years of relevant experience.
• Previous product experience typically required.
• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, and competitive intelligence.
• Knowledge of current and emerging competitor and market trends.
• Ability to lead, plan, implement, and evaluate program/project activities to ensure completion of product initiatives.
• Ability to forecast and contribute to the strategic direction of the product management function and provide advice to senior leadership.
• Ability to communicate effectively in both oral and written form.
• Ability to work collaboratively and build relationships across teams and functions.
• Ability to work successfully as a member of a team and independently.
• Ability to exercise sound judgment in making decisions.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Skill in preparing and managing budgets and P&L.
• Knowledge of and/or skill in using analytical software tools, data analysis methods, and reporting techniques.
• Skill in using computer applications including MS Office.
• Ability to handle confidential information with discretion.

Employee/Team Accountabilities

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensures timely communication of issues/points of interest.
• Provides thought leadership and/or industry knowledge for the area of expertise and participates in knowledge transfer within the team and business unit.
• Participates in personal performance management and development activities, including cross-training within the team.
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences, and leveraging best practices.
• Leads, motivates, and develops relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area/function and the bank, both internally and/or externally.

Physical Requirements

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous