Product Manager, Consumer

About the role

This role is for someone who can look across the consumer experience, find the problems worth solving—whether in onboarding, day-to-day account management, how payments are made, rewards, loyalty, or somewhere we haven’t looked yet—and build solutions that work across partners and products.

Opportunity

The opportunity involves earning trust in everyday moments and delighting customers with rewards that actually feel worth it. This is a deep competitive advantage for Imprint, which believes in treating these aspects as more than just a cost center.

Qualifications

• Solutions-oriented and fast-shipping
• Focused on outcomes
• Sees a problem, finds a solution, and gets it built
• AI-forward by default and uses tools like Claude, Cursor, Figma as a core part of daily work to prototype, iterate, and ship
• Makes thoughtful tradeoffs
• Deeply customer-obsessed
• Reads support tickets unprompted. Talks to customers. Knows what users actually do, not what the persona deck says
• High design taste
• Can diverge and converge on the best solutions
• Sweats the details like typography, motion, and friction in a flow
• Has shipped consumer work recognized as well-crafted
• Lets leads with why. Builds the strategic case, not just the feature
• Identifies the highest-leverage opportunities
• Builds for scale across partners and products
• Defaults to “How does this scale to all partners and products?”
• Strong opinions, loosely held. Debates honestly. Disagrees and commits when necessary
• Acts like an owner. Converts ambiguity into clarity without waiting to be told
• Measurement mindset. Ties decisions to metrics that represent real outcomes. Leverages the right data to guide decision-making at every stage of the product lifecycle