Product Manager, Cloudflare Network Interconnect

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

About The Role

At Cloudflare, we are helping to build a better Internet, and part of that is making sure it’s easy to connect with anyone anywhere. We’re looking for a product manager who will help develop our Cloudflare Network Interconnect product line and make us easy to connect with while delivering unparalleled security and performance. As a Product Manager for Cloudflare Network Interconnect, you will champion a mature, high-impact product that powers seamless, secure, and performant connectivity for organizations globally.

Responsibilities

• Represent the customer, be it internal or external. Be the champion and voice of customers.
• Build intimate, personal customer relationships.
• Bring the customer's voice into the creation process.
• Develop the product vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set.
• Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
• Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate.
• Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle.
• Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Requirements

• Customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment.
• Deep technical understanding of the observability space and outstanding communication and collaboration skills.
• Work with a diverse group, get consensus, and drive the product forward.
• Execution focused, emphasize getting things done while paying attention to important details.
• Passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.
• 4+ years of previous product management experience.
• Domain expertise in making deployment decisions based on data.
• Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting.
• Experience presenting new products and features to customers – whether as a developer, analyst or product manager.
• Enthusiastic about taking something you have helped build and sharing it with the world.
• Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.
• Exceptional communication, presentation, organizational and analytical skills.
• Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders.
• Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.).
• Skill at proving points with data and can quickly show others how to do so.
• Experience with telemetry pipelines (Metrics/Traces) and a very good understanding of modern observability platforms.
• Able to communicate complex technical concepts to all audiences.
• BS/MS in a technology- or business-related field.
• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.).
• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks.

Qualifications

• Available Locations: Austin, Washington DC

Skills, Knowledge and Experience

• Customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment.
• Deep technical understanding of the observability space and outstanding communication and collaboration skills.
• Work with a diverse group, get consensus, and drive the product forward.
• Execution focused, emphasize getting things done while paying attention to important details.
• Passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.
• 4+ years of previous product management experience.
• Domain expertise in making deployment decisions based on data.
• Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting.
• Experience presenting new products and features to customers – whether as a developer, analyst or product manager.
• Enthusiastic about taking something you have helped build and sharing it with the world.
• Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.
• Exceptional communication, presentation, organizational and analytical skills.
• Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders.
• Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.).
• Skill at proving points with data and can quickly show others how to do so.
• Experience with telemetry pipelines (Metrics/Traces) and a very good understanding of modern observability platforms.
• Able to communicate complex technical concepts to all audiences.
• BS/MS in a technology- or business-related field.
• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.).
• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks.

Benefits

• Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance.
• Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.
• Time Off: Flexible paid time off covering vacation and sick leave, Leave programs, including parental, pregnancy health, medical, and bereavement leave.

Pay

Compensation may be adjusted depending on work location. For Washington D.C. based hires: Estimated annual salary of $172,000-237,000

Schedule

N/A

Benefits

• What Makes Cloudflare Special?
• Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
• Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
• 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.