Product Manager – Centralized Entitlements - Houston, TX or Midvale, UT

About the role

The Product Manager (PM) – Centralized Entitlements is responsible for managing a platform that provides consistent, secure, and auditable access across digital channels and APIs. This role eliminates fragmented access logic and accelerates the delivery of new portals and services by enabling intuitive self-service for both internal and external users, including customers and delegated users. The solution reduces operational risk, improves compliance, and supports scalable growth across commercial and enterprise platforms.

The PM manages all aspects of assigned products to maximize product potential and profitability, balancing the needs of various stakeholders, including third-party vendors, internal and external customers, and long-term strategies.

Responsibilities

• Act as the Product feature/functionality expert (SME).
• Maintain and continuously improve organizational product assets, including FAQ, sales materials, training documentation, and operational workflows.
• Monitor vendor releases and participate in vendor reviews.
• Nurture supplier relationships and strive to be an extraordinary partner.
• Conduct product sales, implementation, and service training.
• Identify issues quickly, escalate, and bring to closure with a critical focus on client experience.
• Interface with sales, sales support, marketing, and operations partners to engage customers and inform them of product features and functionality.
• Contribute to the financial success of ECP products, including pricing strategy and growth opportunity identification.
• Interact with senior management on matters requiring coordination.
• Identify new product opportunities and stay abreast of client needs and market trends.
• Work with integrated vendors to provide input into vendor product roadmaps.
• Define product roadmap in accordance with IT Governance Guidance and prioritization from Sales.
• Write business cases and requirements.
• Deliver new product initiatives to market through compliance and risk review processes, commercialization preparations, training, and launch activities.
• Ensure the product suite is managed end-to-end during all phases of the product life cycle (introduction, growth, maturity, decline, sunset).
• Manage regulatory changes that affect product offerings and respond to regulatory requests for information.
• Assist with risk management activities and manage supplier relationships.
• Perform annual AML/BSA review.

Requirements

• Bachelor's degree preferred in business, marketing, or other related fields with relevant experience in product management, product analysis, or other directly related experience.
• 6+ years’ experience preferred in product management, product analysis, or related fields.
• Merchant Services expertise and experience strongly preferred.
• Extensive knowledge/experience of bank services/products preferred.
• Strong problem-solving and project management skills.
• Strong interpersonal skills to interact with all levels of the organization.
• Outstanding written and verbal communication skills.
• Ability to effectively manage multiple ongoing projects and adapt to shifting priorities.
• Ability to collaborate effectively across diverse groups.
• Self-motivated, able to work independently, take initiative, demonstrate creativity, and work in a deadline-oriented environment.
• Organized, detail-oriented, and able to multi-task.
• Well-versed in MS Office suite.
• Agile experience preferred.
• A combination of education and experience may meet the above requirements.

Benefits

• Medical, Dental, and Vision Insurance – starts day one.
• Life and Disability Insurance.
• Paid Parental Leave and Adoption Assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays (plus any applicable state holidays).
• 401(k) plan with company match and Profit Sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program.
• Employee Ambassador preferred banking products.

Location

Houston, TX or Midvale, UT