Product Manager - Bank of America Digital Platform Team

About the role

A common purpose guides Bank of America: to help make financial lives better by connecting clients and communities to the resources they need to succeed. Bank of America’s Digital Platform team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging, and inclusive. The team focuses on best-of-breed experiences for clients across all products and channels. Our main focus areas include Digital Trust, Identity and Security, which encompasses Primary and Secondary Authentication, Aggregator, Anti-Money Laundering, Alert Management, and Digitization of Paper.

Responsibilities

• Team with a Senior Digital Manager/Digital Director to deliver projects, including:
  • Business requirements
  • Project management routines and documentation
  • Process maps and screen flows
  • Testing
  • Controls and metrics
  • Competitive analysis and research
• Collaborate with XD/Designers, technology, other product managers, and stakeholders
• Support products and services in production
• Conduct content and Voice of Customer (VOC) evaluation to ensure products and services are working as expected
• Manage production support for client issues and escalations
• Generate playbooks, tracking, and status mechanisms
• Review and manage metrics and controls

Requirements

• 5+ years of relevant digital product management experience
• Project or product management skills
• Strong attention to detail
• Proficient in PowerPoint and Excel, with the ability to learn internal systems
• Relevant financial services or digital experience

Skills

• Adapts quickly to change and can be effective in a fast-paced environment
• Self-starter, willing to work through ambiguity
• Ownership mindset
• Strong work ethic, reliable issue resolution, and time management skills