Product Manager

Key Responsibilities

• Define the "why" and "what" for our integrated suite of solutions (CMS, Find a Doctor, and Global Search), aligning them with hospital business goals and patient needs.
• Lead the implementation of AI features in our SaaS products, focusing on AI-optimized platform experiences and content automation to enhance user experience.
• Drive personalized digital journeys that meet patients in "the moments that matter," ensuring a high-impact first impression for leading healthcare brands.
• Engage healthcare marketers and consumers to identify friction points in the care-seeking journey and translate these into technical requirements.
• Work with Engineering, Design, Marketing, and Content teams to launch and scale solutions. Act as the primary point of contact between developers and clients.
• Manage the full product lifecycle from ideation to launch using JIRA, prioritizing features that revolutionize patient navigation.
• Ensure all solutions are HIPAA compliant and maintain the trust and reputation of the world-class healthcare brands we support.
• Define and track product KPIs, including user adoption, conversion rates, and satisfaction metrics to identify opportunities for enhancement.

Essential Skills & Background

• 5+ years of software product management experience, with at least 2+ years of hands-on experience overseeing enterprise CMS platforms (Adobe Experience Manager, Sitecore, or Drupal).
• Solid understanding of AI optimization tooling, machine learning applications in search/personalization, and how to integrate AI within a SaaS environment.
• Deep understanding of the Digital Front Door concept, patient journeys, Health IT, and healthcare regulations (HIPAA, data privacy).
• Ability to analyze market dynamics and ROI, understanding how digital engagement translates into clinical volume and patient loyalty.
• Experience in storytelling and positioning, specifically regarding how digital tools and AI-driven insights influence brand perception in healthcare.
• Direct experience implementing AI-driven features or working within a SaaS product structure.
• Bachelor’s degree in Computer Science, Business, Healthcare Administration, or a related field.

Why Join Us?

• Revolutionize Care: Be at the forefront of changing how patients find and interact with their doctors using cutting-edge AI.
• Influence Leading Brands: Manage the digital presence of the most respected names in healthcare.
• Collaborative Environment: Work in a culture where your contributions directly impact families during their most critical moments.
• Comprehensive Benefits: Competitive salary, healthcare, retirement plans, and professional development opportunities.