Product Manager

About the Role

Toyota Financial Services (TFS) is seeking a Product Manager to own the AI-powered discovery experience, ensuring customers can find the right vehicle through a sophisticated search agent. This role involves defining how the agent understands intent, reasons over inventory, and guides shoppers. You’ll also manage the quality of inventory data and collaborate with AI/ML engineering to improve the agent’s performance.

Responsibilities

• Own the vision and implementation of the AI-powered discovery experience, including natural-language and conversational queries, inventory reasoning, and relevance ranking.
• Partner with AI/ML engineering to evaluate and improve the search agent, focusing on prompt strategy, retrieval, and answer quality.
• Define and ensure the quality of inventory data through ingestion, normalization, and enrichment pipelines.
• Conduct usability tests and customer interviews to shape the product.
• Define product strategy through PR/FAQs and PRDs, articulating customer problems, solutions, and success metrics.
• Make prioritization decisions based on data, customer feedback, and business impact.
• Collaborate with engineering and design teams to ship working software incrementally.
• Instrument success metrics, build dashboards, and use data to guide future development.

Qualifications

• 7+ years of product management experience on consumer-facing digital products.
• Experience with search, relevance, filtering, or data-heavy discovery products.
• Proven track record of defining AI-powered product experiences (e.g., conversational agents, natural-language search, LLMs).
• Hands-on experience with large datasets, writing queries, and working with aggregations.
• History of shipping products that customers actively use.
• Experience working directly with engineering teams in an agile environment.
• Strong written communication skills for creating clear product briefs.
• Startup mindset with the ability to navigate enterprise needs.
• Passion for modern product management practices and AI-powered tooling.

Skills

• Comfort with ambiguity and fast-paced environments.
• Ability to bring stakeholders along with patience and confident leadership.
• Active exploration of AI to accelerate discovery, analysis, and delivery.

Added Bonus

• Experience in automotive, fintech, lending, or marketplace products.
• Experience integrating and normalizing third-party data feeds at scale.
• Experience with regulatory or compliance considerations in product development.
• Familiarity with writing PR/FAQ or similar “working backwards” product documents.

Benefits

• Industry-leading benefits package.
• Professional growth and development programs, including tuition reimbursement.
• Team Member Vehicle Purchase Discount and Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans.
• Toyota 401(k) Savings Plan with company match and annual retirement contribution.
• Paid holidays and paid time off.
• Referral services for prenatal care, adoption, childcare, and more.
• Tax-advantaged accounts (HSA, FSA).

Toyota embraces diversity and is an equal opportunity employer. For questions or assistance, email talent.acquisition@toyota.com.