Product Manager

About the role

Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale. This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting:

• Restaurant onboarding
• Catalog and menu management
• Ordering operations
• Merchant administration
• User permissions
• Reporting and analytics
• Platform integrations
• Enterprise operational tooling

Responsibilities

Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform.

• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research.
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes.
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability.
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility.
• Drive customer journey mapping, usability testing, and workflow optimization initiatives.
• Build and enhance enterprise tooling for:
• Restaurant administration
• Merchant management
• Order operations
• User permissions and role management
• Reporting and analytics
• Platform integrations and APIs
• Partner with Engineering teams to deliver scalable, API-first solutions supporting enterprise restaurant ecosystems.
• Support integrations with POS systems, payment providers, loyalty platforms, delivery aggregators, and third-party restaurant technologies.
• Cross-functionally lead with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities.
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans.
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning.
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy.
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements.
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows.
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation.

Qualifications

• 5+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology.
• Strong understanding of enterprise operational workflows and multi-tenant SaaS environments.
• Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations.
• Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms.
• Excellent communication, prioritization, and cross-functional collaboration skills.
• Experience working directly with enterprise customers and operational stakeholders.

Preferred

• Restaurant, hospitality, food service, or digital ordering experience.
• Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations.
• Experience with customer journey mapping, usability testing, and workflow optimization.
• Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement.
• Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms.