Product Manager

About the role

Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale. This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting:

• Restaurant onboarding
• Catalog and menu management
• Ordering operations
• Merchant administration
• User permissions
• Reporting and analytics
• Platform integrations
• Enterprise operational tooling

Key Responsibilities

Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform.

Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research.

Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes.

Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability.

Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility.

Drive customer journey mapping, usability testing, and workflow optimization initiatives.

Build and enhance enterprise tooling for:

• Restaurant administration
• Merchant management
• Order operations
• User permissions and role management
• Reporting and analytics
• Platform integrations and APIs

Partner with Engineering teams to deliver scalable, API-first solutions supporting enterprise restaurant ecosystems.

Support integrations with POS systems, payment providers, loyalty platforms, delivery aggregators, and third-party restaurant technologies.

Cross-Functional Product Leadership:

• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities.
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans.
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning.
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy.

Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements.

Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows.

Partners with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation.

Qualifications

• 5+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology.
• Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations.
• Strong understanding of enterprise operational workflows and multi-tenant SaaS environments.
• Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms.
• Excellent analytical and data-driven decision-making skills.
• Excellent communication, prioritization, and cross-functional collaboration skills.
• Experience working directly with enterprise customers and operational stakeholders.

Preferred:

• Restaurant, hospitality, food service, or digital ordering experience.
• Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations.
• Experience with customer journey mapping, usability testing, and workflow optimization.
• Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement.
• Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms.

What Success Looks Like

• Enterprise restaurant customers can efficiently manage digital operations at scale.
• Operational workflows are simplified, scalable, and user-friendly.
• Internal and customer-facing tooling improves operational visibility and execution.
• Product decisions are driven by customer feedback, operational insights, and data.
• Retail brands experience improved onboarding, ordering operations, and platform usability.

Pay and Benefits (USA)

• Salary is $115,000 - $130,000 DOE
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Educational, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.