Product Manager

About the role

Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale. This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting:

• Restaurant onboarding
• Catalog and menu management
• Ordering operations
• Merchant administration
• User permissions
• Reporting and analytics
• Platform integrations
• Enterprise operational tooling

Responsibilities

Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform.

Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research.

Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes.

Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability.

Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments.

Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility.

Drive customer journey mapping, usability testing, and workflow optimization initiatives.

Build and enhance enterprise tooling for:

• Restaurant administration
• Merchant management
• Order operations
• User permissions and role management
• Reporting and analytics
• Platform integrations and APIs

Partner with Engineering teams to deliver scalable, API-first solutions supporting enterprise restaurant ecosystems.

Support integrations with POS systems, payment providers, loyalty platforms, delivery aggregators, and third-party restaurant technologies.

Cross-Functional Product Leadership:

• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities.
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans.
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning.
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy.

Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements.

Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows.

Partners with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation.

Qualifications

• 5+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology.
• Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations.
• Strong understanding of enterprise operational workflows and multi-tenant SaaS environments.
• Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms.
• Excellent analytical and data-driven decision-making skills.
• Excellent communication, prioritization, and cross-functional collaboration skills.
• Experience working directly with enterprise customers and operational stakeholders.

Preferred:

• Restaurant, hospitality, food service, or digital ordering experience.
• Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations.
• Experience with customer journey mapping, usability testing, and workflow optimization.
• Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement.
• Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms.

What Success Looks Like

• Enterprise restaurant customers can efficiently manage digital operations at scale.
• Operational workflows are simplified, scalable, and user-friendly.
• Internal and customer-facing tooling improves operational visibility and execution.
• Product decisions are driven by customer feedback, operational insights, and data.
• Retail brands experience improved onboarding, ordering operations, and platform usability.

Benefits

• Salary range: $115,000 - $130,000 DOE
• Health Benefits: Medical, dental, vision, and FSA benefits; Healthcare and Dependent Care reimbursement programs; EAP; Optum Care 24-hour confidential medical counseling services.
• Holidays: Ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): 15 days in the first 12 months of continuous service, and 22 days in subsequent years.
• Retirement: Eligible to participate in the 401(k) Plan.
• Education, Learning & Development: College tuition and education assistance programs; Udemy Learning courses; ongoing learning and development opportunities.

Recruitment Fraud Warning

• We want to help you stay safe during your job search. Tillster will never request personal/financial information during recruitment, require payment or fees, ask for sensitive PII before a formal job offer, collect information via email or phone (only through secure channels), extend offers without in-person or virtual interviews, or contact you via text message.
• Red flags: All official communications come from @tillster.com addresses only. Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.

Equal Opportunity Employer

• Tillster is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

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