Product Manager

Key Responsibilities

• Own and maintain the technology roadmap for clinic operations and franchisee-facing platforms, aligning priorities with Operations and franchise leadership.
• Partner with Operations, Marketing, franchisees, and clinic teams to gather feedback and translate business needs into product enhancements and technology solutions.
• Oversee the performance and reliability of clinic-facing systems, including point-of-sale, payments, operational platforms, and in-clinic technology.
• Manage vendor and managed service provider relationships, including contract oversight, SLA governance, performance management, and optimization opportunities.
• Lead product decisions related to integrations, system architecture, and build-versus-buy evaluations while maintaining key technical documentation.
• Collaborate cross-functionally with Operations, IT, Marketing, and external partners to deliver scalable solutions that improve clinic performance and user satisfaction.
• Leverage AI tools and automation to improve product management processes, operational workflows, and overall efficiency.

Requirements

• 5+ years of experience in Product Management, Technology Management, Business Systems, or a related field.
• Experience supporting multi-unit, franchise, retail, healthcare, fitness, or similarly distributed operational environments.
• Strong understanding of business applications, system integrations, point-of-sale platforms, payments, and operational technology.
• Experience managing technology vendors, service providers, contracts, and service level agreements.
• Demonstrated ability to influence cross-functional stakeholders and drive initiatives without direct authority.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience utilizing AI tools and automation to enhance workflows and productivity.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Additional certifications in relevant technologies may be beneficial.

Skills

• Strong project management and strategic planning skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and other relevant software.

Benefits

Compensation: $105k - $120k DOE
Medical, Dental, Vision
401k w/company match
PTO Accrual
Complimentary Joint Membership

Pay

$105k - $120k DOE

Schedule

This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday).