Product Manager

About the role

Drive the evolution of customer-facing digital commerce experiences in a complex, high-scale environment. Leverage customer insights, business objectives, and market trends to identify, prioritize, and deliver improvements across the end-to-end digital purchase journey, directly impacting conversion, order completion, and revenue. As the advocate for both the customer and the business, own and communicate a clear product vision and roadmap for a digital commerce platform, working closely with design, engineering, analytics, and cross-functional partners to ship, measure, and continuously optimize customer buy-flow experiences. This role offers the opportunity to lead meaningful change in how customers discover, purchase, and complete orders across digital channels.

Responsibilities

• Complete intake on new features, with explicit focus on customer-facing purchase experiences, identifying the value they add to the product and their impact on conversion, completion, and revenue outcomes.
• Develop and maintain a product roadmap that aligns with business objectives and user needs, prioritizing initiatives that improve the end-to-end digital purchase journey.
• Work with partners and stakeholders to define high-level user stories and designs for customer-facing commerce experiences for handover to the delivery team once aligned to a sprint.
• Align with consumer insights to conduct market research to identify user needs and industry trends that inform product development, with emphasis on ecommerce, subscription, and digital sales behaviors.
• Understand current product performance by analyzing reports, customer feedback, and other insights across the digital sales funnel, to inform leadership on performance to plan.
• Prepare for and participate in agile ceremonies, including daily stand-up, quarterly planning, sprint planning, and retrospectives.
• Ensure the Product Owner and delivery team are developing and implementing solutions that meet business and user needs, with accountability for customer experience quality and buy-flow outcomes.
• Facilitate the resolution of conflicts and impediments faced by the delivery team, balancing customer experience, revenue impact, and delivery constraints.
• Communicate product vision and updates to stakeholders, ensuring alignment and transparency, particularly around performance of customer-facing purchase journeys.
• Translate complex AI capabilities into actionable product roadmaps that improve customer decision-making and purchase completion, while ensuring ethical standards and measurable business ROI.
• Manage localization pipelines and predictive forecasting models as they relate to digital commerce and checkout optimization, driving measurable revenue growth and conversion through personalized, data-driven customer experiences.

Skills

• Ability to articulate product vision and requirements clearly, particularly for customer-facing digital experiences.
• Strong analytical skills to assess performance metrics and user feedback, including conversion, abandonment, and completion rates.
• Proficiency in agile methodologies and experience with product management tools.
• Excellent communication and collaboration skills for engaging with stakeholders and cross-functional teams.
• Problem-solving skills to address conflicts and impediments.
• Understanding of UX and design principles to guide feature development, with experience collaborating on high-volume transactional flows.
• Commitment to continuous learning and professional development.
• Strategic thinking to develop and execute product roadmaps.
• Market research capabilities to identify opportunities and trends.

Requirements

• 4+ years of experience as a digital product manager.
• 4+ years of experience using Jira, Figma, and/or other agile delivery tools.

Location: Stamford, CT (Onsite Day 1)