Product Manager

Job Summary

The Sr/Specialist, Product - Insights & Business Intelligence will coordinate the development, maintenance, delivery, of product and lead performance metrics for both internal and external stakeholders. The Specialist will act as key liaison with users to assist in learning, troubleshooting and capturing user feedback that is transferred to product roadmaps for development. The ideal candidate will have an understanding of Dealer needs for product and performance reporting, along with data insight needs within retail automotive. The Sr. Specialist, Product will play a key part in troubleshooting and act as a level 1 for support. A strong customer service mindset is also required in response to questions and system functionality.

Essential Functions

• Coordinate the development, maintenance, delivery, of product and lead performance metrics for both internal and external stakeholders.
• Act as key liaison with users to assist in learning, troubleshooting and capturing user feedback that is transferred to product roadmaps for development.
• Understand Dealer needs for product and performance reporting, along with data insight needs within retail automotive.
• Play a key part in troubleshooting and act as a level 1 for support.
• A strong customer service mindset is required in response to questions and system functionality.

Qualifications

• Bachelor's degree in Business, Marketing, Technology, or equivalent combination of education and work experience.

Experience

• Experience in coordinating the development, maintenance, delivery, of product and lead performance metrics.
• Experience in acting as key liaison with users to assist in learning, troubleshooting and capturing user feedback.
• Understanding of Dealer needs for product and performance reporting, along with data insight needs within retail automotive.
• Experience in troubleshooting and acting as a level 1 for support.
• Strong customer service mindset in response to questions and system functionality.

Company Information

FordDirect is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please email FDHR@forddirect.com.