Product Manager

About the role

SS&C is seeking to hire a client-facing Product Manager for its rapidly growing Distribution Solutions business, across its comprehensive Asset Management-focused product suite. The role is hybrid and based in New York, NY or Kansas City, MO.

Responsibilities

• Responsible for relationship development and management with key individuals and senior decision makers at each client in the areas of analytics and business intelligence.
• Manage end-to-end deliverables, product roadmaps, and client onboarding while helping expand the business.
• Develop the strategic and technical vision for each consortium product’s roadmap.
• Coordinate across the WalletShare teams to ensure that clients have the services they need to meet strategic objectives.
• Align SS&C resources to respond to client needs and maximize client “stickiness” and value delivered.
• Communicate client feedback across the teams to ensure feedback informs the product roadmap and that the SS&C Sales team can capture product value and benefits with prospects.
• Review training activities, training plans and other training requirements to ensure they encompass key product benefits and align with customer training needs, internal requirements, and product release rollouts.
• Develop and maintain participant and instructor materials and plan for ongoing client outreach.
• Track usage before and after training activities to ensure clients are fully onboarding and able to actively use the product suite.

Requirements

• 5-10 years of related industry experience.
• Bachelor’s Degree (major in Economics or Finance preferred but not required).
• Focus – at ease weighing different views and making smart, quick decisions, especially under pressure.
• Excellent Communication – you know what to say and more importantly, how to say it. Comfortable having difficult conversations without impacting the integrity of the established relationship. Strong communicator, both verbal and written.
• Ability to establish and maintain long term relationships, in person and over the phone.
• Go-Getter – willing to go the extra mile with a strong work ethic; self-directed and resourceful. Knows how to take initiative to propose solutions or solve problems. Ability to look back at history and forward to possibilities to create solutions for our clients.
• Achiever – committed to achieving results, independently and as part of a team. Responsive to client’s needs, big or small, so that each one feels as if they are the most important. Capable of understanding the strategic impact of decisions while operating effectively at a tactical level to achieve results.
• Gain a full understanding of all Distribution Intelligence Solutions services offered, and effectively communicate this information to prospects, clients, and all internal and external stakeholders.
• Continually develop new aspects of all Consortium products and services offered by the Distribution Solutions division by participating in ongoing product development, capturing enhancements in training documentation and providing training to clients.
• Manage, administer, and track usage analytics with goal of increasing usage and ensuring clients can effectively use data and user interface.
• Communicate with management on progress and performance of trainees and provide reporting to all levels of management.

Qualifications

• Excellent Communication skills.
• Excellent reporting and presentation skills a must, including the creation of PowerPoint decks and analyzing data in the data store and Excel files.
• Ability to speak to stakeholders from all aspects from business and add value to decision-making.
• Strong organization, communication, and collaboration skills.
• Can multitask with ease.
• Demonstrated success in planning and controlling account related activities, use of delegation and effective communication.
• Demonstrated leadership qualities such as strategic thinking and issue resolution.
• Attention to detail and strong organizational skills to manage client contact.
• Ability to manage multiple customer relationships; previous customer experience a must-have;
• Creative thinking and out of the box solution mindset.
• Deep understanding of Agile and Scrum methodology.
• Understanding or experience in Salesforce platform is nice to have.
• 5+ years of experience in financial services industry.
• 5+ years of experience in a customer service or training capacity.
• MS Office, strong knowledge of Excel and Powerpoint required; SQL and other programming, a nice to have.