Product Manager

Key Responsibilities

• Define and maintain product vision, roadmaps, and outcome-based priorities for assigned applications.
• Balance new capabilities, technical debt, operational stability, compliance, and user experience.
• Engage business users and leaders to understand workflows, pain points, opportunities, and success measures.
• Translate insights into clear, actionable requirements and product decisions.
• Own and prioritize the product backlog using business value, risk, effort, dependencies, and strategic alignment.
• Ensure planned work is sufficiently refined for delivery teams and stakeholders have transparent visibility into priorities.
• Work closely with internal development, QA, architecture, and delivery teams throughout discovery, design, development, testing, release, and adoption.
• Provide timely decisions and clarifications during Agile ceremonies.
• Lead the business and product relationship for third-party applications, including vendor coordination, release-impact assessment, roadmap alignment, support escalation, and evaluation of configuration or enhancement opportunities.
• Create and maintain product requirements, user stories, acceptance criteria, process flows, user experience mock-ups, release communications, and other artifacts needed to align delivery and business teams.
• Partner with production support and vendors to monitor service health, triage issues, communicate business impact, and prioritize corrective work.
• Help ensure a disciplined transition from delivery to sustainable support.
• Plan and coordinate user acceptance testing, gather feedback, validate outcomes, and support rollout readiness, training, and adoption activities.
• Define and use product, operational, and adoption metrics to assess performance, identify trends, and drive continuous improvement.

Required Experience And Skills

• Bachelor’s degree in information technology, business, computer science, or a related field; equivalent experience will be considered.
• Five or more years of product management, product ownership, business analysis, or comparable experience supporting enterprise applications.
• Experience managing a mix of custom-developed applications, integrations and third-party SaaS or packaged software.
• Strong ability to turn business needs into well-structured requirements, user stories, acceptance criteria, and product documentation.
• Demonstrated ability to prioritize competing demands using data, business value, risk, and operational impact.
• Working knowledge of Agile delivery practices, including backlog refinement, sprint planning, reviews, and retrospectives.
• Comfort working with software vendors on product roadmaps, support escalations, releases, and enhancement requests.
• Strong analytical, communication, facilitation, and stakeholder-management skills; able to lead through influence rather than formal authority.
• Able to understand and troubleshoot complex software workflows and communicate clearly with both technical and non-technical audiences.
• A customer-focused, curious, adaptable approach and commitment to continuous learning and improvement.

Preferred Qualifications

• Experience supporting enterprise business systems in a complex, multi-stakeholder organization.
• Experience with product analytics, service management, or application lifecycle management tools (Azure DevOps experience preferred).
• Experience coordinating Tier 2 support activities and working across internal delivery teams and external vendors.