Product Manager

About the role

As a Product Manager on the Order Fulfillment team, you’ll be at the forefront of shaping Shopper app fulfillment solutions for drivers and shoppers—owning the intake, planning, and execution for new product features, enhancements, and defect resolution. This role sits at the intersection of technology, data science, economics, and operations, focused on ensuring a reliable fulfillment quality across the marketplace. You will drive products to optimize fulfillment quality and strengthen shopper’s connections with Shipt customers. You may work on complex product areas such as gig worker onboarding experiences, order fulfillment & delivery tooling, earnings & goal tracking, and engagement & retention programs.

Responsibilities

• Shape Shopper app fulfillment solutions for drivers and shoppers.
• Own intake, planning, and execution for new product features, enhancements, and defect resolution.
• Drive products to optimize fulfillment quality and strengthen shopper connections with Shipt customers.
• Work on gig worker onboarding experiences, order fulfillment & delivery tooling, earnings & goal tracking, and engagement & retention programs.

Requirements

• 3+ years of product management experience in logistics, retail, gig, or related field.
• Proven experience demonstrating an AI‑native mindset with hands‑on use of generative AI to rapidly prototype ideas, automate repetitive workflows, synthesize insights from unstructured data, and improve decision‑making.
• Comfortable using modern AI‑assisted development practices (e.g., spec‑driven development, AI coding assistants, agentic workflows) to accelerate product discovery and execution.
• History of strong partnerships with design and engineering, with a general understanding of design and development systems and processes.
• Demonstrate a high level of empathy and storytelling capability to influence a large network of stakeholders and customers.
• Technical expertise and the ability to make informed trade‑offs between various system architectures.
• Experience with SQL, Figma, Miro, ClickUp, or equivalent tools.

Skills

• AI
• Collaboration
• Logistics
• Product Management
• SQL

Benefits

• Medical, dental, vision coverage (and more) for employees and eligible family members.
• 401(k) plan enrollment.
• Discretionary vacation for exempt team members, paid holidays throughout the calendar year, and paid sick leave.
• Eligibility for an annual bonus.
• Potential for restricted stock units based on role.

Pay

Pay range: $95,000 - $150,000. Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Schedule

Hybrid work arrangement: Birmingham, AL – at least 2 days per week in‑office (core days Wednesday and Thursday); Minneapolis, MN – at least 1 day per week in‑office on Tuesday, Wednesday, or Thursday; San Francisco, CA – at least 1 day per week in‑office between Monday and Thursday. Certain roles may require full‑time in‑office presence; consult your recruiter for specifics.