Product Manager​​​

About the role

ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.

Position Overview

ShipperHQ is looking for an experienced Product Manager to help shape the future of our eCommerce shipping platform. In this role, you'll own key areas of the product lifecycle—from identifying customer needs and defining product strategy to partnering with Engineering, Design, and Go-to-Market teams to deliver impactful solutions.

Responsibilities

• Develop a deep understanding of customer needs, pain points, and workflows to identify opportunities for innovation and product improvement.
• Define and communicate product vision, strategy, and roadmaps that align with company objectives.
• Gather and prioritize product requirements based on customer value, business impact, and technical feasibility.
• Translate product strategy into detailed requirements, user stories, acceptance criteria, and prototypes.
• Prioritize initiatives that improve the merchant experience, drive business growth, and strengthen ShipperHQ's position as an industry leader.
• Make informed prioritization decisions using customer feedback, analytics, market trends, and competitive insights.
• Support product launches by partnering with Marketing, Sales, Customer Success, and leadership to ensure successful go-to-market execution.
• Collaborate on product positioning, packaging, and pricing strategies.
• Maintain and monitor product performance, customer adoption, and key success metrics to improve the product continuously.
• Serve as a product expert internally and externally, helping customers, partners, and internal teams understand product capabilities and value.
• Engage directly with customers, partners, and system integrators to gather feedback and validate product direction.
• Champion AI-driven capabilities and emerging technologies where they create meaningful value for customers and internal teams.

What we’re looking for

• 4 - 6+ years of Product Management experience in a SaaS environment, preferably in eCommerce, logistics, or shipping.
• Proven experience owning products through the full product lifecycle, from discovery and strategy to launch and iteration.
• Strong understanding of customer research, product analytics, market trends, and Agile development.
• Comfortable working with engineering teams and discussing APIs, integrations, and technical solutions.
• Familiarity with AI, automation, and emerging technologies, with the ability to identify opportunities to apply them.
• Excellent communication, stakeholder management, and prioritization skills.
• Analytical, detail-oriented, and customer-focused with strong problem-solving abilities.
• A proactive, adaptable self-starter who thrives in a fast-paced, high-growth environment and takes ownership of outcomes.

Benefits and Perks

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave
• This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
• Compensation is based on experience