Product Manager

What We’re Looking For

• Own and manage product performance, including features, functionality, defects, client experience, and overall product quality.
• Identify process gaps, track defects, and collaborate cross-functionally to improve product quality and operational efficiency.
• Define and support the end-to-end client experience across product lifecycle stages, from onboarding through ongoing usage and support.
• Gather and analyze client and market feedback through user groups, surveys, and industry forums to inform product improvements.
• Conduct market research to assess competitive offerings, pricing, customer needs, and emerging trends.
• Develop and execute product strategy, including SWOT analysis, multi-year roadmaps, and business cases for new initiatives.
• Lead product lifecycle activities from concept through launch and ongoing optimization.
• Partner with cross-functional teams to define requirements, pricing, revenue forecasts, and go-to-market strategies.
• Create and maintain product health metrics, reports, and performance insights for leadership.

What You'll Do

Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

What You Need

• 3+ years’ experience in product management required; 3+ years’ experience in the banking or payments industry preferred, especially in payment card processing and/or instant money movement solutions such as FedNow and RTP.
• Ability to review data sets, graphs, and charts to identify data patterns and trends and research correlation and causality and must be able to comprehend and evaluate technically complex information.
• Strong verbal, written communication, and presentation skills.

Actual Compensation

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

About the Role

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

Skills

A mission-driven company with a strong sense of purpose
A hybrid work environment that values flexibility and collaboration
Opportunities for professional development and career growth
Culture that values innovation, integrity, and community impact