Product Manager

About the role

As a Product Manager on the Saatchi Platform team, you will manage some of Toyota’s largest platform businesses, leading the highest priority projects and digital initiatives. You will orchestrate and drive client discussions, reviews, and approvals through the digital agile development process, and help shape the direction of the client business toward growth, increased efficiency, and greater success.

Responsibilities

• Manage the execution of select, high-priority enhancements to the digital web and product experiences through an agile development process.
• Create future vision roadmaps and documentation, briefing material for execution of projects (i.e. Epics and user stories).
• Guide on best practices and client business context for creative execution, considering how best to integrate individual work with other efforts, and coordinate across internal and external stakeholder groups.
• Translate product strategy into a roadmap containing well-defined and prioritized user stories and features that will realize the product vision to assist the client in achieving core business goals and long-term advantages.
• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes.
• Serve as a voice of the customer among the cross-functional team, always understanding and representing the customer needs.
• Develop solution hypotheses iteratively based on your and the team's experience and expertise, to guide product development; then validate that learning with user testing.
• Identify and manage requirement questions, dependencies, issues and risks with technical partners and clients.
• Manage delivery and fidelity of execution from annotations translation with technical partners through to UAT of product launch.
• Oversee and define the ideal architecture for content management and long-term feasible maintenance of a product after product launch.
• Orchestrate internal and external discussions designed to foster collaboration across stakeholders.
• Oversee and direct scope & resource planning and monitoring to execute the roadmap of projects while fulfilling client business priorities.
• Identify opportunities for internal and client-facing growth, via new project/feature ideation, crafting roadmaps cognizant of future business considerations, and presenting solutions to current or potential issues within the internal and client landscape.
• Inform and enhance internal workflows to maximize team performance. Understand how the details roll up to the big picture. Forecast next steps to meet major milestones and overcome roadblocks.
• Ensure involvement of appropriate team members during each project phase. Drive team communication and foster collaboration to avoid roadblocks.
• Identify shifts in timing, deliverables, and resources while communicating to other scope managers of potential impacts. "Connect the dots" between platform initiatives and projects or efforts outside of the platform world.
• Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority.
• Inspire, lead and mentor a high-performing team to continually facilitate improvements in developing and enhancing best-in-class digital products and services.

Qualifications

• 7+ years of client facing, digital product experience with account management, project management, production, and/or product management experience in an agency, or digital product development related field.
• Experience with enterprise, large-scale website or platform management, application or digital product development preferred.
• Previous automotive or similar scale client experience a plus.
• Experience in fostering strong client relationships by proactively delivering recommendations and ideas driven by business context and creative opportunity. Demonstrate strong client service techniques, including documentation of feedback, solicitation of viewpoints, anticipation of questions or challenges.
• Proven track-record of driving digital projects from inception to successful delivery, including experience with client management, creative guidance, scheduling, budget management, and technical development best practices.
• Ability to drive multiple streams of work concurrently while meeting deadlines and maintaining proper documentation.
• Prominent track record in effectively assessing work product environment and providing a critical eye when reviewing to elevate work, as well as honing/developing a strong agency point of view.
• Aptitude and experience in managing cross-functional teams, with a focus on cross-dynamic communication and career development for more junior employees.
• Experience and comfort with all things tech, including consumer websites, website development, user interfaces, responsive/adaptive site development, mobile apps and video game devices.
• Experience working with project requirement documentations such as BRD/FRD to identify traceability from KPI to use cases defining solutions.
• Experience managing requests that include integration with multiple back-end systems ex. APIs and data feeds.
• Familiarity with basic web programming languages (HTML, Javascript) and web design applications. Knowledge of code development platforms, languages, content management systems (AEM or similar).
• Knowledge of Microsoft Office 365, Google Docs, PowerPoint, Keynote, Acrobat Professional, Smartsheet, AI tools, PM related workflow and reporting tools (ex. Jira, Confluence, Asana, etc.).

We Prioritize Attributes and Soft Skills

• Maintain focus under pressure, keep a positive and collaborative yet confident demeanor and quickly facilitate others involvement when necessary.
• Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional in-person and on-screen presentation skills.
• Expect of self and others high standards for work and behavior; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively.
• Desire to remain current in industry topics by seeking constant learning opportunities and improvement.
• Aptitude and ability to lead, train and manage others along with an ability to work independently and autonomously to tackle problems and generate solutions.

Additional Information

We Prioritize Attributes and Soft Skills, Including Maintain focus under pressure, keep a positive and collaborative yet confident demeanor and quickly facilitate others involvement when necessary
Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional in-person and on-screen presentation skills
Expect of self and others high standards for work and behavior; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively
Desire to remain current in industry topics by seeking constant learning opportunities and improvement
Aptitude and ability to lead, train and manage others along with an ability to work independently and autonomously to tackle problems and generate solutions