Product Manager

Position Overview

We're looking for a Product Manager to own product delivery across complex Higher Education engagements. This role is ideal for an experienced product thinker who can run a backlog, translate business needs into clear requirements, and build strong relationships with clients and delivery teams from day one.

Why This Role Matters

• Craft & Delivery: Own and manage the product backlog, ensuring work is clearly defined, prioritized, and aligned to business outcomes
• Translate business needs and stakeholder requests into structured requirements, user stories, and acceptance criteria
• Partner with engineering and design to ensure requirements are well understood and delivered with quality
• Facilitate sprint planning, backlog refinement, and day-to-day delivery execution to keep the team on track
• Identify and manage dependencies, risks, and scope changes throughout the delivery lifecycle
• Leverage data, user feedback, and team insights to continuously improve the product
• Bring an AI-forward mindset to your daily work, using tools like Claude to accelerate documentation, research, and analysis

What You’ll Do

• Craft & Delivery: Own and manage the product backlog, ensuring work is clearly defined, prioritized, and aligned to business outcomes
• Translate business needs and stakeholder requests into structured requirements, user stories, and acceptance criteria
• Partner with engineering and design to ensure requirements are well understood and delivered with quality
• Facilitate sprint planning, backlog refinement, and day-to-day delivery execution to keep the team on track
• Identify and manage dependencies, risks, and scope changes throughout the delivery lifecycle
• Leverage data, user feedback, and team insights to continuously improve the product
• Bring an AI-forward mindset to your daily work, using tools like Claude to accelerate documentation, research, and analysis

What You’ll Bring

• 3+ years of experience in product management or product ownership
• Experience in the Higher Education space including Colleague ERP, SIS, and LMS platforms
• Strong understanding of agile delivery practices and product ownership responsibilities
• Experience writing requirements, user stories, and acceptance criteria for cross-functional delivery teams
• Experience working directly with clients or external stakeholders
• Strong communication skills across technical and non-technical audiences
• An analytical approach to decision-making using data and user insight
• Proficiency with product and delivery tools (e.g., Jira, Confluence, Miro)
• Demonstrable usage of AI tools to accelerate documentation, research, and analysis (e.g., Claude)
• Experience in a consulting or agency environment is a plus

Helpful Extras and Unique Skills

• Curiosity about prototyping with AI tools (e.g., Claude, Claude Code, Cursor, GitHub Copilot) — willingness to try AI to validate product ideas, even if you haven't done it formally yet
• Experience with process-mapping or documentation tools
• Working familiarity with GenAI fundamentals (LLMs, prompt engineering) — enough to follow technical conversations and ask good questions
• Exposure to AI-powered products as a user, contributor, or observer, and the curiosity to learn how they're built
• Vertical depth in one or more of Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, or Manufacturing