Product Manager

Overview

We are seeking a Product Manager to support a portfolio of digital products within a large-scale technology organization focused on delivering innovative guest and operational experiences across retail, dining, and hospitality environments. This role will partner closely with technology, engineering, operations, finance, and business stakeholders to drive product strategy, roadmap execution, and continuous product improvement.

Key Responsibilities

• Execute product roadmap initiatives by aligning business goals, user needs, operational requirements, and technical feasibility.
• Gather and document requirements, user stories, acceptance criteria, and manage a prioritized product backlog.
• Partner with Engineering to deliver enhancements through the Agile development lifecycle, including testing, release, and post-launch support.
• Monitor product performance, analyze data and user feedback, and identify opportunities for continuous improvement.
• Collaborate with cross-functional teams including Engineering, Operations, Finance, Marketing, and Analytics to drive product success.
• Support prioritization of defects, enhancements, and technical solutions while balancing user experience, scalability, and business value.
• Create product documentation, communicate updates to stakeholders, and assist with testing, training, and launch activities.
• Utilize data, insights, and AI-enabled tools to support product decisions, workflow efficiency, and roadmap execution.

Required Qualifications

• 4+ years of experience in Product Management or related digital technology roles.
• Experience managing products throughout the full product lifecycle.
• Strong background gathering and documenting technical requirements, acceptance criteria, and operational readiness requirements.
• Experience working within Agile development environments.
• Proficiency with Jira and Confluence.
• Understanding of APIs, integrations, system dependencies, and technical product concepts.
• Strong analytical and problem-solving skills with the ability to translate data into product decisions.
• Experience collaborating effectively across cross-functional teams within matrixed organizations.
• Excellent written and verbal communication skills.
• Experience utilizing AI productivity tools to support requirements analysis, documentation, backlog refinement, stakeholder communication, or workflow optimization.

Preferred Qualifications

• Experience with reporting and analytics tools such as Tableau or Business Objects.
• Experience supporting retail, hospitality, food & beverage, reservation, or customer-facing technology products.
• Familiarity with high-volume transaction or operational environments.

Education

Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.