Product Manager

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, we need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "We are an equal-opportunity employer..." line. Also remove "The salary will be determined based on several factors..." (Pay section? It mentions salary but not specific numbers, it's vague: "The salary will be determined based on several factors..." This is not a specific pay figure; we should not create Pay section unless posting actually states them. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits: they list "401(k). Dental Insurance. Health insurance. Vision insurance." That's specific benefits, so we can include Benefits section. Schedule: not mentioned. So no Schedule. Pay: they mention salary will be determined based on factors, but not a specific number or range. That's vague; we should not create Pay section. Now sections: About the role: The first paragraph: "Join our team as a Product Manager and play a vital role in shaping the future of guest experience through innovative digital solutions. This Product Manager role sits within the Foundational-Core & Marketing Technology segment and is responsible for driving the concept development, prioritization, and delivery of digital Guest Communication capabilities that help Guests discover information, receive support, and self-service their needs throughout the vacation planning journey. The Product Manager will partner closely with Product Management, Technology, Digital Experience, Contact Center Operations, Marketing, and Business teams to deliver innovative communication experiences across web and mobile platforms. Areas of focus include live chat, conversational experiences, self-service support tools, digital messaging, contact forms, Guest communications, AI-powered virtual assistants, and emerging technologies that improve Guest engagement and service efficiency. As a Product Manager, you will understand business capabilities, identify experience gaps and opportunities, and deliver product enhancements that improve Guest satisfaction, operational effectiveness, and business outcomes. You will be comfortable working in a matrixed organization, collaborating across multiple teams, and translating complex business needs into intuitive digital experiences." That's the About the role. Responsibilities: The "What You Will Do" bullet list (though not bullet but sentences). We need to extract list items. The text: "Champion the digital Guest experience by advocating for Guest needs and delivering seamless, intuitive communication and support experiences across web and mobile platforms. Support and execute product strategies for Guest-facing communication capabilities, including live chat, digital messaging, self-service experiences, contact and case submission workflows, AI-enabled support solutions, and content. Partner with business, technology, operations, and Guest Services teams to identify opportunities that improve Guest engagement, reduce friction, and increase self-service adoption. Assist with evaluating emerging technologies, conversational AI solutions, virtual assistants, agent-assist capabilities, and automation opportunities through pilots, proofs-of-concept, and product experimentation. Translate product strategy into clearly prioritized user stories, business requirements, acceptance criteria, process flows, and testing scenarios. Manage and maintain product backlogs, supporting prioritization decisions, sprint planning, backlog refinement, and release readiness activities. Collaborate with UX, content strategy, accessibility, and engineering teams to ensure experiences align with product vision, Guest expectations, and the quality standards. Support A/B testing, user research, analytics reviews, and behavioral analysis to identify opportunities for continuous improvement. Monitor product performance and operational metrics, leveraging Guest feedback, support trends, and analytics to inform roadmap recommendations. Contribute to executive presentations, product reviews, and stakeholder communications to build alignment and support product initiatives. Support product launches, operational readiness activities, content configuration, and ongoing maintenance to ensure successful delivery and uptime of digital experiences. Utilize AI-enabled productivity tools and workflows, such as Copilot, Claude, Cursor, and similar technologies, to improve product documentation, research, analysis, and delivery efficiency." We can turn each sentence into

. Requirements: The "Required Qualifications & Skills" section includes both qualifications and skills. We need to separate maybe Requirements and Skills sections? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements, Qualifications, Skills separate if content exists. We have "Required Qualifications & Skills" block containing: - Minimum of 4 years of Product Management experience delivering digital products, customer self-service capabilities, marketing and eCommerce experiences, or consumer-facing technology solutions. - Bachelor's degree in a relevant field and/or equivalent professional experience. - Experience working on customer communication, support, service, engagement, or conversational experiences is preferred. - Strong ability to solve problems in ambiguous environments, navigate changing priorities, and collaborate effectively across diverse stakeholder groups. - Demonstrated analytical and quantitative skills, with the ability to leverage data, customer feedback, and operational metrics to support product decisions. - Experience writing user stories, business requirements, acceptance criteria, and managing product backlogs using tools such as Jira and Confluence. - Ability to define MVPs, prioritize work, and manage iterative product delivery. - Excellent written, verbal, presentation, and stakeholder management skills. - Experience partnering with UX, engineering, operations, and business teams throughout the product lifecycle. - Familiarity with content management systems, service integrations, APIs, and digital experience platforms. - Experience working with distributed, bi-coastal, and international teams. Then "Preferred Qualifications" block: - Experience leveraging AI-enabled product development tools such as Microsoft Copilot, Claude, Cursor, Gemini, ChatGPT, or similar technologies. - Strong product sense for consumer-facing digital experiences and understanding of what drives customer engagement and satisfaction. - Familiarity with A/B experimentation, hypothesis-driven development, and product discovery methodologies. - Experience conducting competitive analysis, customer research, and usability testing. - Agile, Scrum, SAFe, or Product Management certifications preferred. Then "Required Education" line: "Bachelor's degree and/or equivalent work experience." This duplicates earlier. We need to avoid duplication. We'll keep unique content. We need to decide what goes into Requirements vs Qualifications vs Skills. Typically Requirements: minimum years, education, etc. Qualifications: preferred qualifications. Skills: specific abilities. We can allocate: Requirements: Minimum of 4 years of Product Management experience delivering digital products, customer self-service capabilities, marketing and eCommerce experiences, or consumer-facing technology solutions. Bachelor's degree in a relevant field and/or equivalent professional experience. (maybe also Required Education line but it's duplicate.) Qualifications: Experience working on customer communication, support, service, engagement, or conversational experiences is preferred. Experience leveraging AI-enabled product development tools such as Microsoft Copilot, Claude, Cursor, Gemini, ChatGPT, or similar technologies. Strong product sense for consumer-facing digital experiences and understanding of what drives customer engagement and satisfaction. Familiarity with A/B experimentation, hypothesis-driven development, and product discovery methodologies. Experience conducting competitive analysis, customer research, and usability testing. Agile, Scrum, SAFe, or Product Management certifications preferred. Skills: Strong ability to solve problems in ambiguous environments, navigate changing priorities, and collaborate effectively across diverse stakeholder groups. Demonstrated analytical and quantitative skills, with the ability to leverage data, customer feedback, and operational metrics to support product decisions. Experience writing user stories, business requirements, acceptance criteria, and managing product backlogs using tools such as Jira and Confluence. Ability to define MVPs, prioritize work, and manage iterative product delivery. Excellent written, verbal, presentation, and stakeholder management skills. Experience partnering with UX, engineering, operations, and business teams throughout the product lifecycle. Familiarity with content management systems, service integrations, APIs, and digital experience platforms. Experience working with distributed, bi-coastal, and international teams. We should avoid repeating "Bachelor's degree and/or equivalent work experience." Already have that in Requirements. Now Benefits: list: 401(k). Dental Insurance. Health insurance. Vision insurance. We'll make

• each. Now we need to output HTML fragment with headings

  for each section, and

  for prose,

  • for lists. We should not include any extra text. Let's craft:

    About the role

    Join our team as a Product Manager and play a vital role in shaping the future of guest experience through innovative digital solutions. This Product Manager role sits within the Foundational-Core & Marketing Technology segment and is responsible for driving the concept development, prioritization, and delivery of digital Guest Communication capabilities that help Guests discover information, receive support, and self-service their needs throughout the vacation planning journey. The Product Manager will partner closely with Product Management, Technology, Digital Experience, Contact Center Operations, Marketing, and Business teams to deliver innovative communication experiences across web and mobile platforms. Areas of focus include live chat, conversational experiences, self-service support tools, digital messaging, contact forms, Guest communications, AI-powered virtual assistants, and emerging technologies that improve Guest engagement and service efficiency. As a Product Manager, you will understand business capabilities, identify experience gaps and opportunities, and deliver product enhancements that improve Guest satisfaction, operational effectiveness, and business outcomes. You will be comfortable working in a matrixed organization, collaborating across multiple teams, and translating complex business needs into intuitive digital experiences.

    Responsibilities

    • Champion the digital Guest experience by advocating for Guest needs and delivering seamless, intuitive communication and support experiences across web and mobile platforms.
    • Support and execute product strategies for Guest-facing communication capabilities, including live chat, digital messaging, self-service experiences, contact and case submission workflows, AI-enabled support solutions, and content.
    • Partner with business, technology, operations, and Guest Services teams to identify opportunities that improve Guest engagement, reduce friction, and increase self-service adoption.
    • Assist with evaluating emerging technologies, conversational AI solutions, virtual assistants, agent-assist capabilities, and automation opportunities through pilots, proofs-of-concept, and product experimentation.
    • Translate product strategy into clearly prioritized user stories, business requirements, acceptance criteria, process flows, and testing scenarios.
    • Manage and maintain product backlogs, supporting prioritization decisions, sprint planning, backlog refinement, and release readiness activities.
    • Collaborate with UX, content strategy, accessibility, and engineering teams to ensure experiences align with product vision, Guest expectations, and the quality standards.
    • Support A/B testing, user research, analytics reviews, and behavioral analysis to identify opportunities for continuous improvement.
    • Monitor product performance and operational metrics, leveraging Guest feedback, support trends, and analytics to inform roadmap recommendations.
    • Contribute to executive presentations, product reviews, and stakeholder communications to build alignment and support product initiatives.
    • Support product launches, operational readiness activities, content configuration, and ongoing maintenance to ensure successful delivery and uptime of digital experiences.
    • Utilize AI-enabled productivity tools and workflows, such as Copilot, Claude, Cursor, and similar technologies, to improve product documentation, research, analysis, and delivery efficiency.

    Requirements

    • Minimum of 4 years of Product Management experience delivering digital products, customer self-service capabilities, marketing and eCommerce experiences, or consumer-facing technology solutions.
    • Bachelor's degree in a relevant field and/or equivalent professional experience.

    Qualifications

    • Experience working on customer communication, support, service, engagement, or conversational experiences is preferred.
    • Experience leveraging AI-enabled product development tools such as Microsoft Copilot, Claude, Cursor, Gemini, ChatGPT, or similar technologies.
    • Strong product sense for consumer-facing digital experiences and understanding of what drives customer engagement and satisfaction.
    • Familiarity with A/B experimentation, hypothesis-driven development, and product discovery methodologies.
    • Experience conducting competitive analysis, customer research, and usability testing.
    • Agile, Scrum, SAFe, or Product Management certifications preferred.