Product Manager

On The Stage provides a comprehensive ticketing and marketing platform designed specifically for the performing arts—from K-12 schools to higher ed music, theatre and dance departments, from community theatres to professional and regional theatres, from PACs to venues and event spaces, from dance studios to comedy clubs. Created by theatre professionals with real experience in the tech industry, we make Broadway-caliber technology tools available to artists and live event producers to achieve their creative and financial goals.

Our end-to-end SaaS platform includes:

• A comprehensive online ticketing system
• Public-facing promotional sites
• Configurable engagement features
• Fundraising campaigns

In this role, you can help our customers experience significant benefits from our platform's ability to produce/manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Our customers have sold millions of tickets via our platform, which continues to grow each month.

About the role

We’re looking for a Product Manager with 1-3 years of experience to help define, build, and improve products that deliver meaningful value to customers and the business. You’ll work on a team that consists of 3 PMs (including yourself), designers, and a growing engineering team—and will work cross-functionally with all. On a daily basis, you may also engage with marketing, sales, and customer-facing teams to identify problems, prioritize opportunities, and ship solutions. This role is ideal for someone who is curious, analytical, customer-focused, and eager to grow their product skill set across the full product lifecycle. Strong interest in the theater world or experience in Ticketing/E-Commerce is a huge plus!

Responsibilities

• Product Discovery & Strategy
  • Partner with stakeholders to understand customer needs, business goals, and market opportunities
  • Conduct customer research through interviews, surveys, usability testing, and data analysis
  • Translate insights into clear problem statements, hypotheses, and product opportunities
  • Contribute to product strategy, roadmaps, and goal-setting (OKRs, KPIs, etc.)
• Execution & Delivery
  • Own the definition and delivery of product features from concept through launch
  • Write clear product requirements and acceptance criteria
  • Prioritize work using structured frameworks (e.g., impact vs. effort, RICE, etc.)
  • Collaborate closely with engineering to scope, plan, and deliver high-quality solutions
  • Participate in sprint planning, stand-ups, reviews, and retrospectives
• Cross-Functional Collaboration
  • Work with design on user flows, wireframes, and UX decisions
  • Partner with marketing and sales on launches, positioning, and go-to-market plans
  • Collaborate with customer support and success teams to identify pain points and opportunities
  • Communicate product updates, decisions, and tradeoffs to stakeholders
• Measurement & Iteration
  • Define success metrics and track product performance post-launch
  • Analyze qualitative and quantitative data to evaluate impact and inform next steps
  • Gather feedback and iterate to improve usability, adoption, and outcomes
  • Identify and help address bugs, edge cases, and usability issues

Qualifications

Required:

• 1–3 years of experience in a Product Manager, Associate PM, or similar role
• Experience working with cross-functional teams (engineering, design, stakeholders)
• Strong written and verbal communication skills
• Ability to break down complex problems into clear, actionable requirements
• Comfort using data to inform decisions (basic analytics, metrics, dashboards)
• Strong organizational skills and attention to detail

Really Nice to Have:

• A passion for the arts and/or experience in the theater world
• Experience in SaaS or Ecommerce

Nice to Have:

• Experience with Agile / Scrum product development
• Familiarity with tools like Jira, Confluence, Figma, Mixpanel, or similar
• Exposure to customer research methods and usability testing
• Experience supporting product launches or feature rollouts
• Background in SaaS, consumer products, or digital platforms