Product Manager

Position Responsibilities

Develop and maintain the strategic roadmap for Smartsheet and Jira, align enhancements and new capabilities with enterprise priorities, IT governance standards, and user needs.

Establish, document, and maintain governance models, configuration standards, and best practices to ensure consistent, compliant, and scalable solutions across the organization.

Oversee platform configuration, license management, integrations, and security settings in collaboration with IT compliance, Infrastructure, and other supporting IT teams.

Partner with business units to understand requirements, evaluate solution requests, and prioritize features and enhancements that maximize enterprise value.

Lead forums for stakeholder alignment and roadmap updates.

Identify opportunities to expand platform use cases, drive adoption through targeted training, and implement solutions that reduce manual effort, improve reporting accuracy, and support data-driven decision making.

Manage relationships with Smartsheet and Atlassian (Jira) representatives, escalating issues, influencing product direction, and leveraging vendor resources for enablement and problem resolution.

Collaborate with technical teams to design, implement, and manage integrations between Smartsheet, Jira, ServiceNow, Clarity, and other enterprise systems to enhance workflows and data synchronization.

Develop and track KPIs to measure platform effectiveness, adoption, and ROI.

Use insights to guide continuous improvement initiatives.

Coordinate with internal resources and external partners to ensure timely resolution of issues, minimize downtime, and provide a seamless user experience.

Proactively identify and mitigate risks related to platform security, compliance, or performance, ensuring adherence to corporate and regulatory requirements.

Qualifications

• Degree Type: Bachelor's Degree. Field(s) Of Study: Related field of study. Computer Science, Information Systems, Business Administration, or related field. Masters Degree preferred; or equivalent combination of relevant work experience and education.
• Experience: 5+ years of experience in product management, business systems ownership, or enterprise tool administration, with direct experience managing Smartsheet and/or Jira at scale.
• Experience: Designing and implementing governance frameworks, process automation, and integrations between enterprise platforms.
• Experience: Strong understanding of enterprise IT governance, security, and compliance standards.
• Competencies & Skills: Proven ability to partner with executive stakeholders, technical teams, and vendors to deliver solutions aligned with business strategy. Demonstrated success in developing and executing product roadmaps for enterprise applications. Advanced proficiency in Smartsheet and Jira administration, configuration, and integration. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication skills, with the ability to translate technical concepts into business value. Familiarity with related tools such as Confluence, Control Center (Smartsheet), Smartsheet Bridge, and API integration frameworks preferred.
• Certifications & Licenses: Preferred certifications: Smartsheet: System Administrator Certification, Solution Certification Project & Process Management JIRA: ACP JCA, ACP MJCP, ACP MJDP, ACP MJSP.

About NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.