Product Manager

About the role

We're looking for a Product Manager to reimagine the homeowners claims experience. This role sits at the intersection of customer empathy and technical depth.

Responsibilities

• Define and own the claims technology product roadmap, balancing near-term feature delivery with longer-horizon whitespace innovation, in close partnership with the rest of the product team, stakeholders, and engineering
• Lead discovery efforts — dig into data, conduct user research, and identify the highest-impact problems facing adjusters and customers — then translate findings into prioritized product plans
• Own the rollout and adoption of new features, including stakeholder communications, training, and change management across claims operations
• Define, track, and evangelize the KPIs that demonstrate product success, and use performance data to continuously sharpen your roadmap
• Motivate and connect your development team to Kin's broader mission, ensuring daily work links to meaningful customer and business outcomes

Requirements

• 3+ years of software or technology product management experience, including ownership of a roadmap and end-to-end delivery with an engineering team
• Experience working in agile environments at a startup or high-growth company, with the ability to move fast, adapt to shifting priorities, and drive clarity from ambiguity
• Demonstrated ability to use data to drive decisions — including hands-on experience with BI or analytics tools such as Tableau, Looker, or Adobe Analytics
• Experience conducting or closely collaborating on user research, and translating customer insights into product requirements and roadmap priorities
• Track record of communicating complex product plans clearly — written and verbal — to both technical and non-technical audiences
• 6–8 years of total professional experience

Qualifications

• Experience in insurance, insurtech, or claims operations
• Design thinking, innovation methodology, or formal user research background
• Experience with data tools such as Looker, Databricks, and Fullstory