Product Manager

About the role

This role will be responsible for overseeing the Card Delivery Services (CDS) platform, ensuring operational excellence, platform stability, and a seamless customer experience. The ideal candidate will have experience managing large-scale operational platforms, driving process improvements, supporting strategic initiatives, and partnering with cross-functional teams to deliver business objectives. This position will play a key role in maintaining platform health, improving operational performance, and supporting the migration of Card Delivery Services workloads to the Graffiti 2.0 platform while also leading operational readiness efforts for the platform's planned end-of-life activities.

Responsibilities

• Lead the Card Delivery Services (CDS) platform, driving operational efficiency, platform stability, and service excellence
• Oversee daily platform operations, including Run the Engine (RTE) and Run the Business (RTB) activities
• Support the issuance and delivery of millions of physical credit cards annually
• Monitor platform health and ensure adherence to operational standards
• Drive improvements in service quality, customer experience, and operational performance
• Partner with stakeholders to support company and program objectives
• Manage risk, compliance, and vulnerability remediation efforts
• Collaborate with the Graffiti Platform team to define and execute the migration strategy for CDS business-as-usual traffic to the Graffiti 2.0 platform
• Lead operational readiness and transition planning activities for the CDS platform sunset initiative
• Coordinate across business, technology, and operations teams to ensure successful delivery of key initiatives

Requirements

• Experience in Product Management, Platform Management, or Operations Management
• Strong understanding of operational excellence and platform support functions
• Experience managing complex business or technology initiatives
• Ability to drive strategic planning, process improvements, and execution activities
• Experience working with cross-functional business and technical teams
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to balance multiple priorities in a fast-paced environment
• Experience with risk management, operational controls, and platform governance

Preferred Skills/Experience

• Experience within financial services, banking, or credit card operations
• Familiarity with large-scale platform migrations and transition planning
• Experience supporting customer-facing operational platforms
• Knowledge of platform lifecycle management and end-of-life planning
• Experience managing business-as-usual operations in highly regulated environments

Key Competencies & Behaviors

• Strong leadership and stakeholder management skills
• Results-oriented with a focus on operational excellence
• Ability to drive alignment across diverse teams
• Strong organizational and prioritization skills
• Strategic thinker with excellent execution capabilities
• Proactive problem-solver with attention to detail
• Customer-focused mindset

Work Environment

Location: Chicago, IL
Preferred Schedule: Hybrid, onsite three days per week
Remote Consideration: Candidates outside the Chicago area may be considered for 100% remote work while maintaining standard Eastern Time business hours

Pay

The approximate pay range for this position is between $32.00 and $46.00. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered