Product Manager

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Responsibilities

• Manage L2/L3 support team for US Monitoring Team handling CMC life-safety services
• Maintain and maximize uptime (>99.999%) for all life-safety environment
• Develop and engineer internal improvements and achieve and maintain high customer satisfaction
• Manage new software updates and enhancements (patch/upgrades)
• Manage application support for internal/external technical teams and the business
• Oversee builds and expansion of CMC hardware/equipment
• Oversee excellent communication for trouble resolution
• Document product build/change
• Partner with business on future business needs, strategy, planning, and NPI
• Document and solution enhancement requests (liaison to supplier)
• Apply years of experience and best practices to maintain CMC life-safety services at a subject matter expert level
• Oversee development and execution of strategic plans as a team leader

Requirements

• US Citizen
• Management experience leading a technical team
• Deep knowledge and several years of experience with MASterMind Monitoring, and/or other industry specific monitoring systems
• Demonstrable knowledge of MS-SQL server and T-SQL
• Deep knowledge and several years of experience with IT systems and concepts (network, hosting, storage, scripting)
• Understanding of cyber security tools and controls: EDR, SIEMs, host-based firewalls, anti-virus, etc.
• Ability to translate business needs into technical requirements
• Superior problem assessment and troubleshooting skills
• Strong communication skills and the ability to present technical topics to vendors, team members and non-technical audiences
• To work as part of a team and to interface with other teams as needed
• Strong service attitude and a commitment to quality
• 5-7 years of experience in the design, deployment and maintenance of complex signal processing environments
• Ability to work on-call weekly rotations

Qualifications

• Four (4) year degree of equivalent
• Certifications for relevant technologies (CCNA, MCSE, etc.)
• Strong Microsoft product skills (Word, Excel, PowerPoint, Visio, Project, MSSQL Studio, etc.)

Skills

Competitive salary bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

Benefits

• Supportive team environment
• Best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities

Pay

Hiring Salary Range: $100,000-120,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

This position includes a competitive benefits package.