Product Manager

About the role

Supports Product Managers and Sales in daily activities to drive product line sales and margin growth. This role executes key operational tasks that enable Product Managers to effectively support the business. Serves internal customers including sales managers, inside and outside sales, and product managers while building foundational knowledge of products, suppliers, and systems.

Essential duties and responsibilities

• Maintain knowledge of supplier policies, procedures, contacts, and products
• Respond to standard price and delivery requests from sales and product teams
• Load, maintain, update, and renew supplier contracts
• Process cross reference requests from sales and Product Managers
• Manage sample requests and related documentation
• Load parts and maintain accurate system data
• Support literature, specifications, and supplier print requests
• Conduct distributor stock checks and part searches
• Support quote requests with timely and accurate responses
• Assist with opportunity tracker administration
• Become trained on Quote Accelerator functionality, including managing quotes, maintaining related documentation, tracking requests, communicating status updates, supporting contract and pricing renewals, and assisting Product Managers with special projects
• Update supplier pricing, lead times, and bill of materials templates
• Run reports to identify expired pricing or contracts and assist with renewals
• Assist Product Managers with quote accelerator requests and special projects
• Cross train with peers to expand product and supplier knowledge
• Serve as backup support to Product Managers as needed, including coverage during absences
• Participate in supplier training sessions with sales and attend training as available
• Communicate and escalate issues to Product Managers as appropriate

Qualifications

• High school diploma or GED required; Associate degree preferred
• 1 year of customer facing or related experience preferred
• Equivalent combination of education and experience considered
• Industry experience preferred
• Must be a U.S. Person defined as: U.S. Citizen, Any individual granted U.S. permanent residence, granted status as a "protected person" under 8 U.S.C. 132b (a) (3); corporation/business/organization/group incorporated in the U.S under U.S law; or part of the U.S. government

Skills

• Working knowledge of Microsoft Office, including Excel proficiency
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment
• Strong customer service orientation with responsiveness to internal and external stakeholders
• Effective verbal and written communication skills
• Foundational business acumen, including understanding of pricing, margin, purchasing, and inventory concepts
• Problem solving skills with ability to identify issues and escalate appropriately
• Planning and organization skills with ability to execute tasks and meet deadlines

Physical requirements

• While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers
• Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard)
• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Working conditions

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)