Product Manager

About the role

Own the strategy, evolution, and delivery of merchant onboarding and servicing capabilities across the Canada market. Create experiences that help businesses get up and running faster while improving how they manage their payments journey. Work at the intersection of client needs, technology, and business strategy to influence product direction, drive meaningful outcomes, and unlock new opportunities for growth. Partner with cross-functional teams to deliver customer-first solutions that strengthen client satisfaction, improve operational efficiency, and support Global Payments’ mission of enabling commerce worldwide. As the business expands, shape products across additional markets and make a lasting impact on the future of payments.

Responsibilities

• Shape the future of merchant onboarding and servicing experiences by defining and executing product strategies that improve client outcomes, accelerate adoption, and deliver measurable business value.
• Own and evolve the product roadmap to align market needs, customer insights, and business priorities, ensuring investments drive growth, efficiency, and competitive advantage.
• Transform customer feedback into product innovation by identifying trends, uncovering opportunities, and delivering enhancements that improve usability, satisfaction, and long-term client success.
• Influence cross-functional teams to deliver high-impact solutions that balance customer needs, operational effectiveness, and strategic business objectives while maintaining a strong focus on quality and execution.
• Drive product performance and continuous improvement through data-driven decision-making, backlog prioritization, and outcome-focused delivery that advances both customer experience and business results.

Requirements

• 6+ years of product management, product ownership, or related experience delivering successful business or technology solutions in complex environments.
• Demonstrated ability to define product strategy, manage roadmaps, and prioritize initiatives that create measurable customer and business outcomes.
• Experience gathering and translating customer insights into clear product requirements, customer-centric experiences, and impactful product enhancements.
• Strong stakeholder management and influencing skills, with a track record of building alignment across sales, operations, technology, and leadership teams.
• Analytical problem-solving capabilities combined with sound business judgment and a passion for delivering innovative, customer-first solutions.

Skills

Bonus if you have:

• Experience working within Financial Technology (FinTech) or payments organizations, particularly in merchant onboarding or servicing environments.
• Background in Agile product development, software delivery, or business analysis, including collaboration with development and architecture teams.
• Experience supporting products across multiple markets or regions and navigating evolving customer, regulatory, or business requirements.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections—it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative—always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.