Product Manager

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions spanning practice management, electronic medical records, e-prescribing, and billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

About the role

This role owns the lifecycle of medium-scale products and features, driving strategy and execution in a dynamic and rapidly evolving market. Working at the intersection of healthcare and technology, you will help bring AI-driven capabilities into the product experience, unlocking new ways to improve outcomes for providers and their clients. Through strong partnerships with a talented, collaborative team, you will leverage data, research, and critical thinking to define product vision, shape roadmaps, and guide delivery. This is an opportunity to make a tangible impact—building solutions that enhance user experience, advance mental healthcare, and drive meaningful business outcomes.

Responsibilities

• Own the end-to-end lifecycle of medium-scale products and features, from discovery through delivery and continuous optimization.
• Define and communicate a clear product vision and roadmap aligned to customer needs, business priorities, and market opportunities.
• Translate complex problems into actionable product requirements, ensuring clarity for engineering, design, and cross-functional teams.
• Partner closely with engineering, design, data, and go-to-market teams to deliver high-quality, impactful product experiences.
• Leverage qualitative and quantitative data, user research, and market insights to inform decisions and prioritize effectively.
• Drive the integration of AI-driven capabilities into the product, identifying opportunities to enhance efficiency, intelligence, and user value.
• Continuously evaluate product performance, using metrics and feedback loops to iterate and improve outcomes.
• Advocate for the customer by deeply understanding user needs, pain points, and workflows—particularly within the mental and behavioral healthcare space.
• Collaborate within a high-performing, supportive team environment that values innovation, accountability, and shared success.
• Stay informed on industry trends, competitive landscape, and emerging technologies to ensure the product remains differentiated in a dynamic market.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years of product management experience, including managing the lifecycle of small to medium-scale products.
• Strong ability to think strategically while executing tactically, balancing long-term vision with near-term delivery.
• Demonstrated experience using data, research, and customer insights to inform product decisions.
• Familiarity with or interest in AI/ML-driven product capabilities and how they can be applied to improve user experiences and outcomes.
• Excellent cross-functional collaboration skills, with the ability to influence without authority and align diverse stakeholders.
• Strong communication skills, with the ability to translate complex concepts into clear, actionable insights.
• Ability to thrive in a fast-paced, dynamic environment with evolving priorities.
• Customer-first mindset with a passion for building meaningful products that improve lives—especially within mental or behavioral healthcare.

Additional Information

While we've outlined key qualities, we recognize that unique strengths and talents not explicitly mentioned may make you an exceptional match. Studies show that individuals from disenfranchised backgrounds, including women and other marginalized groups, often hesitate to apply unless they meet every requirement. We encourage you to apply even if you meet only some of the criteria—your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team.

Ensora Health celebrates what makes us unique and fosters an ecosystem of inclusion for all. We champion non-discriminatory practices throughout the employee and customer lifecycle, caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.